Refund & Return Policy
Aitoolnavio sells digital services, not physical products — so there is nothing to ship back. A listing publishes the moment payment settles, so in almost every case the service is delivered in full straight away. This page explains the narrow circumstances in which money can come back, how to ask, and how long it takes. It forms part of, and should be read with, our Terms of Service.
1. What this policy covers
This policy applies to paid services purchased from Aitoolnavio Innovations Pvt. Ltd. through Aitoolnavio: a listing for your tool, the fee to claim a listing that already exists, and any sponsored or promotional placement arranged with us. Every one of them is a one-time payment — we do not sell subscriptions or memberships, so nothing here concerns renewals. Browsing the directory is free and involves no purchase, so nothing in this policy applies to ordinary use of the site.
The rule in one line: once a listing is published, or a claim is approved, the fee is not refundable — the thing you paid for has been delivered. What follows sets out the cases where money can still come back: before a claim is applied, and when we fail to deliver.
2. Digital services — nothing to return
Everything we sell is a digital service delivered online. We do not sell, ship, or accept the return of any physical goods, so there is no returns, packaging, or return-shipping process. Refunds, where they apply, are handled entirely as described below.
3. Listings and paid placements
Publication is immediate. When your payment settles, your listing goes live straight away — it is not queued, and there is no waiting period during which you have paid and received nothing. The service is delivered at the moment of purchase.
Because of that, listing fees are non-refundable once the listing has published. Exposure cannot be un-shown, and a listing that has been live and indexed has already done the thing it was bought to do. This is why we ask you to review every field before you pay: the review step exists so you are not paying for something you have not checked.
If we don’t deliver. If your payment settles and the listing does not publish, publishes materially incorrectly and we cannot fix it within a reasonable time, or is removed early for reasons that are our fault, you are entitled to a full refund. That is not a discretionary gesture — it is what you paid for and did not get. We do not refund listings we remove because they broke our Terms (for example, prohibited content, or a tool that turned out to be unsafe or unlawful).
If we don’t deliver. If we fail to publish a placement you paid for, publish it materially incorrectly and cannot fix it within a reasonable time, or remove it early for reasons that are our fault, you are entitled to a full or pro-rata refund for the affected period. We do not refund placements we remove because the listing broke our Terms (for example, prohibited content, or a tool that turned out to be unsafe or unlawful).
4. Claiming a listing that already exists
A claim works differently from a new listing, and it is the one case where you can pay before anything is delivered. When you claim a tool that is already in the directory, your edits are held for review rather than published immediately, so that one person cannot take over another person’s listing simply by paying.
If we decline your claim, or it is still unresolved and you ask to withdraw it before we have applied it, we refund the fee in full — you paid for something you did not get.
Once a claim is approved the fee is non-refundable. At that point the listing is yours: you can edit it, it carries the verified badge, and you can reply to its reviews. That is the whole of what the fee buys, and it has been delivered.
5. No recurring billing
A listing is a one-time payment for a lifetime listing. There is no subscription, no renewal and no recurring charge, so there is nothing to cancel and no future billing period to stop. If you ever see a repeat charge from us, that is a fault — contact us and we will refund it.
6. EU / UK consumers — cooling-off period
If you are a consumer in the EU or UK, you normally have a 14-day right to withdraw from a purchase. For digital services that right ends once the service has fully begun with your prior express consent. Because a listing publishes the instant your payment settles, buying one is a request for immediate performance: the service begins, and completes, straight away.
Nothing on this page removes a right the law gives you. If a service is faulty, not as described, or never delivered, your statutory rights apply regardless of what is written above, and we will refund you. The same goes for any local consumer law that gives you a stronger right than this policy does — that law wins.
7. How to request a refund
Email billing@aitoolnavio.com from the address on your account, including:
- the order or invoice number and the date of purchase;
- which service it was (e.g. the tool or placement it relates to); and
- a short note on why you are asking for a refund.
We read every request and reply. We may ask for a little more information to check the purchase is yours before we act on it.
8. How approved refunds are issued
Approved refunds are returned to your original payment method. Once we approve and issue a refund, it usually reaches you within 5–10 business days, depending on your bank or card provider; the timing of that final step is set by them, not us. Refunds are made in the original currency of the purchase, and we are not responsible for exchange-rate differences or your provider’s fees.
9. Chargebacks
If something looks wrong with a charge, please contact us first — most issues are resolved quickly. Raising a chargeback or payment dispute instead of contacting us, for a service that was delivered as described, may lead us to suspend the related listing or account while the dispute is investigated.
10. Contact
Questions about a payment or this policy? Email billing@aitoolnavio.com (billing) or legal@aitoolnavio.com. We may update this policy from time to time; the version in force is the one published here on the date of your purchase.