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Home/Alternatives/Groove

Best Groove Alternatives

Groove: All-in-one customer support platform that automates inquiries, centralizes responses, and provides analytics to improve service efficiency and customer experience. Below are the tools in our catalog that cover the same features, grouped by the job they replace, with pricing side by side.

12 alternatives3 with a free planGroove details →

Customer support automation & inbox management

Replaces Groove for: Centralized inbox for managing all customer inquiries in one place · Automated workflows to streamline repetitive support tasks · Intuitive interface for quick responses and agent efficiency

LiveChat icon

LiveChat

Chatbots & Assistants,
Customer Support
, Team Collaboration

Real-time customer support with personalized service, accessible through a mobile app.

Free Trial
7.3M visits/mo-10.9%#7 Chatbots & Assistants
HappyFox icon

HappyFox

Chatbots & Assistants, Customer Support, Productivity Tools

Customer service platform that creates tickets, automates workflows, and offers self-service options like a knowledge base and FAQ.

Paid
569K visits/mo-2.6%#61 Chatbots & Assistants
Gladly icon

Gladly

Chatbots & Assistants, Customer Support, Team Collaboration

Unified customer service platform that centralizes interactions, automates support, and delivers personalized experiences with built-in analytics.

Paid
124K visits/mo-26.9%#175 Chatbots & Assistants
Starko icon

Starko

Automation & Agents, AI Agents, Integrations, Customer Support

Omnichannel AI helpdesk platform unifying customer messages and automating responses

Freemium
— visits/moTraffic data coming soon

Customer satisfaction & analytics

Replaces Groove for: Customer satisfaction tracking and feedback analysis · Comprehensive analytics dashboard for customer behavior insights

Crisp icon

Crisp

Chatbots & Assistants, Customer Support, AI Chatbots

Automate customer responses, personalize messages, and create an AI-powered chatbot for 24/7 customer service.

Freemium
1.4M visits/mo-6%#34 Chatbots & Assistants
Re:Amaze icon

Re:Amaze

Chatbots & Assistants, Customer Support, Productivity Tools

Automate ticketing, segment customers, integrate with CX tools, and track satisfaction with powerful reporting capabilities.

Free Trial
440K visits/mo-9%#79 Chatbots & Assistants
HelpCrunch icon

HelpCrunch

Chatbots & Assistants, Customer Support, AI Chatbots

Unified customer communication platform combining live chat, chatbots, email marketing, and AI-powered support tools in one dashboard.

Paid
202K visits/mo+14.8%#126 Chatbots & Assistants
Kayako icon

Kayako

Chatbots & Assistants, Customer Support, Productivity Tools

All-in-one customer service platform that automates workflows, enables real-time chat, and tracks satisfaction through analytics.

Paid
164K visits/mo-15.1%#145 Chatbots & Assistants

Personalized customer interactions

Replaces Groove for: Personalized support capabilities for tailored customer interactions

Tactful.ai icon

Tactful.ai

Automation & Agents, AI Agents, Customer Support

Automate customer inquiries, set up customer service systems, track conversations, and measure satisfaction.

Contact
13K visits/mo-60.4%#504 Automation & Agents
Cobbai icon

Cobbai

Chatbots & Assistants, Customer Support, Productivity Tools

AI-powered customer service platform that automates and enhances support interactions across multiple channels with advanced agents.

Paid
6.4K visits/mo-2.5%#505 Chatbots & Assistants
Freshdesk icon

Freshdesk

Chatbots & Assistants, Customer Support, AI Agents

AI-powered customer support platform that centralizes help desk operations, automates ticketing, and boosts agent productivity with Freddy AI.

Freemium
— visits/moTraffic data coming soon
Zendesk icon

Zendesk

Chatbots & Assistants, Customer Support

Streamline customer service with AI, analytics, and omnichannel support.

Free Trial
— visits/moTraffic data coming soon

Groove vs. alternatives at a glance

ToolPricingMonthly visitsCompare
GrooveFreemium, from $0.50165K
LiveChatFree Trial, from $197.3MCompare
HappyFoxPaid, from $19569KCompare
GladlyPaid, from $34124KCompare
StarkoFreemium, from $19.85—Compare
CrispFreemium, from $451.4MCompare
Re:AmazeFree Trial, from $0.85440KCompare
HelpCrunchPaid202KCompare
KayakoPaid, from $1164KCompare
Tactful.aiContact for Pricing13KCompare
CobbaiPaid, from €296.4KCompare
FreshdeskFreemium, from $2—Compare
ZendeskFree Trial, from £19/m—Compare

Questions

What is the best alternative to Groove?
LiveChat is the top pick in our catalog, followed by HappyFox and Gladly. Picks are based on the features each listing describes.
Is there a free alternative to Groove?
None is completely free, but Starko, Crisp and Freshdesk have a free plan.
Which Groove alternative is the most popular?
LiveChat, with about 7.3M visits a month — the highest measured traffic among the tools on this page.
How are these alternatives chosen?
We compare what each tool in our catalog says it does against Groove's own feature list — category is ignored, so a tool filed elsewhere can still qualify. Matches are grouped by the job they replace. Nobody pays to appear here.

Compare their alternatives too

All alternatives →
LiveChat alternativesCustomer Support · 7 alternativesCrisp alternativesCustomer Support · 7 alternativesRe:Amaze alternativesCustomer Support · 11 alternativesHelpCrunch alternativesCustomer Support · 8 alternativesKayako alternativesCustomer Support · 11 alternatives