LiveChat

Real-time customer support with personalized service, accessible through a mobile app.

Chatbots & Assistants Customer SupportFree Trial

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$19Starting price

7.3MMonthly visits

60Popularity

About LiveChat

LiveChat is the perfect customer service solution for businesses of all sizes. With LiveChat, you can provide fast, convenient, and personalized support to your customers in real-time. It’s easy to set up and use, so you can be up and running in no time. LiveChat allows your team to respond to customer inquiries on any device, no matter where they are located. Plus, you can keep track of all conversations in one place with LiveChat’s powerful analytics and reporting capabilities.LiveChat is designed to help you increase customer satisfaction and loyalty. Its intuitive interface makes it easy to provide personalized customer service, ensuring that your customers feel heard and valued. Plus, LiveChat’s mobile app lets you take customer support on the go. You can answer questions, provide helpful advice, and resolve issues quickly and efficiently, no matter where you are.LiveChat is the ideal solution for businesses looking to provide exceptional customer service.

Key features

Respond to customer inquiries in real-time
Provide personalized customer service
Take customer support on the go with the mobile app
Keep track of all conversations in one place
Powerful analytics and reporting capabilities
Intuitive interface for easy use

Use cases

Respond to customer inquiries quickly and efficiently
Provide personalized support to customers across multiple channels
Take customer service on the go with the mobile app

Pros

Provides an all-in-one customer service platform with live chat, AI chatbots, and analytics
Supports real-time customer engagement across multiple channels, including website, mobile, and social media
Offers AI-powered tools like Copilot for agent assistance and ChatBot.com integration for automation
Includes revenue tracking and performance insights within a unified inbox for humans and AI agents
Features a mobile app for on-the-go customer support and management

Cons

May require integration with other tools for advanced workflows, adding complexity
Pricing tiers could be limiting for very small businesses or startups
AI automation may not fully replace human agents for complex or nuanced customer inquiries

LiveChat videos

Frequently asked questions about LiveChat

What is LiveChat and what does it do?

LiveChat is a customer service software that enables real-time communication with website visitors through live chat, email, and messaging channels. It provides tools for sales, support, and automation, including AI-powered chatbots and agent assistance features.

Who is LiveChat designed for?

LiveChat is designed for businesses of all sizes, including ecommerce, software, education, and finance industries, looking to improve customer support, increase sales, and automate routine inquiries.

How does LiveChat's AI feature work?

LiveChat offers AI-powered features such as Copilot, which provides real-time insights and suggestions to agents, and chatbots that automate responses to common questions, allowing teams to focus on more complex customer needs.

Can LiveChat integrate with other tools?

Yes, LiveChat supports over 200 integrations, including platforms like Shopify, Squarespace, Mailchimp, WhatsApp, and Facebook, enabling seamless workflows across multiple systems.

Is there a free trial available for LiveChat?

LiveChat offers a free 14-day trial without requiring a credit card, allowing users to explore its features before committing to a plan.

How do I get started with LiveChat?

To get started, users can sign up for a free trial on the LiveChat website, set up their account, and begin using the software immediately to engage with customers and manage support inquiries.