Helpshift

Automate customer service, track interactions, gather insights for improving customer support performance.

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$3.07Starting price

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About Helpshift

Helpshift is the leading customer service solution for customer support teams. Designed to be both powerful and intuitive, Helpshift helps teams provide fast and effective customer service in a number of ways. With Helpshift, customers can quickly and easily get help via messaging, allowing them to seek assistance without having to make a phone call or wait in a queue. Helpshift automates responses, providing customers with answers to their questions in real time. For customer support teams, Helpshift provides a comprehensive view of customer interactions. It allows customer service agents to track conversations, providing them with the context they need to quickly and accurately respond to customer inquiries. This makes it easier to build a customer-centric culture and provide customers with the best possible service. Helpshift also offers powerful reporting capabilities, allowing customer support teams to gain insights into customer service performance. This makes it easier to identify areas for improvement, leading to a better overall customer experience.

Key features

Automate customer service responses
Track customer interactions
Gather insights for improving customer service performance
Provide fast and effective customer support
Allow customers to seek assistance via messaging
Offer real-time answers to customer questions

Use cases

Customer support teams can use Helpshift to automate responses and track conversations with customers.
Helpshift can be used by businesses to improve their overall customer experience by identifying areas for improvement in customer service performance.
Customer service agents can use Helpshift to quickly and accurately respond to customer inquiries.

Pros

AI-native platform specifically designed for gaming with specialized agents and workflows
End-to-end solution covering support, engagement, trust & safety, and community management
High automation rates (70%+) with built-in guardrails for quality assurance and brand protection
Unified player context across mobile, PC, web, and console platforms
Enterprise-grade trust and compliance with embedded data privacy and security measures

Cons

Primarily focused on gaming, limiting applicability for non-gaming industries
May require integration with existing systems, potentially adding complexity
Dependence on AI-driven solutions could reduce human oversight in some scenarios

Frequently asked questions about Helpshift

What is Helpshift and what does it do?

Helpshift is an AI-native player engagement platform designed for gaming companies. It combines technology, AI, and human services to provide in-game support, player retention strategies, community management, and trust & safety solutions.

Who is Helpshift designed for?

Helpshift is designed for game studios and companies in the gaming industry, including mobile, PC, and web game developers, who need scalable support, engagement, and safety solutions for their player base.

How does Helpshift handle customer support for gaming?

Helpshift offers in-game support through SDKs, automated AI agents for routine issues, and human services for complex or high-touch scenarios. It provides unified player context and workflows across platforms.

Does Helpshift support multiple languages?

Yes, Helpshift delivers global support at scale with built-in translation, allowing it to resolve player issues in over 70 languages seamlessly.

What are the key features of Helpshift's AI capabilities?

Helpshift's AI features include the CARE AI Agentic Resolution for autonomous issue resolution, smart routing, multilingual support, and AI-driven analytics for proactive recommendations and insights.

How does Helpshift ensure player safety and compliance?

Helpshift includes AI-driven detection for toxicity, harassment, and disruptive behavior, policy enforcement workflows, and human services for content moderation and threat management.