Automate customer service, track interactions, gather insights for improving customer support performance.
5.2M visits/mo-12.1%#17 Chatbots & Assistants
Kommo
Web-based CRM that unifies WhatsApp, Instagram, email, and calls into one inbox for sales teams to manage leads and automate conversations.
$0.02Starting price
4.5MMonthly visits
61Popularity
About Kommo
Kommo is a web-based CRM designed for B2B sales teams that consolidates customer conversations from multiple channels—including WhatsApp, Instagram, email, and phone calls—into a single inbox. It enables teams to track interactions, manage leads, and move deals through customizable pipelines without switching between applications. The platform includes automation tools such as no-code bots, pipeline automation, and automated lead assignment to streamline follow-ups and reduce manual work. Kommo also integrates AI features like conversation summaries, suggested replies, and task suggestions to accelerate responses and improve agent efficiency. Sales teams can use built-in broadcasting for mass outreach and detailed dashboards to monitor performance and ROI. The system maintains a complete interaction history per contact, ensuring no context is lost between conversations. While primarily a messaging-first CRM, Kommo supports broader sales workflows by centralizing communication, automation, and analytics in one place.
Key features
- Unified inbox for WhatsApp, Instagram, email, and calls
- Customizable sales pipelines and deal tracking
- No-code bots and pipeline automation
- AI-powered conversation summaries and suggested replies
- Automated lead assignment and broadcasting
- Agent-style automations for faster responses
- Complete interaction history per contact
- ROI analytics and performance dashboards
- 14-day free trial available
- Web, Android, and iOS access
Use cases
- Managing inbound leads across multiple messaging channels
- Automating follow-ups and lead qualification workflows
- Centralizing sales conversations and pipeline tracking
Pros
- Centralizes customer conversations from WhatsApp, Instagram, TikTok, email, and phone into a unified inbox
- Offers AI-powered features such as conversation summaries, suggested replies, and automated lead qualification
- Provides no-code automation tools like Salesbot for handling FAQs and follow-ups without manual intervention
- Includes broadcasting capabilities for mass outreach across multiple messaging channels
- Delivers detailed dashboards and analytics to monitor sales performance and ROI
Cons
- Primarily focused on messaging channels, which may limit suitability for teams relying heavily on traditional CRM workflows
- Requires JavaScript-enabled browsers for full functionality, which could pose accessibility issues for some users
- AI features may require initial setup and customization to align with specific business workflows
- Limited information on offline or mobile app capabilities for teams needing remote access
Kommo videos
Frequently asked questions about Kommo
What is Kommo?
Kommo is an AI-powered CRM platform designed for sales and messaging automation. It consolidates customer conversations from multiple channels such as WhatsApp, Instagram, TikTok, and email into a single inbox, enabling teams to manage leads, automate workflows, and track sales pipelines.
Who is Kommo suitable for?
Kommo is suitable for B2B sales teams, small to medium-sized businesses, and enterprises looking to streamline customer interactions and automate sales processes across messaging platforms like WhatsApp, Instagram, and TikTok.
Does Kommo offer AI features?
Yes, Kommo includes AI features such as conversation summaries, suggested replies, task suggestions, and an AI agent that qualifies leads, responds instantly, and helps close deals. These tools are designed to improve agent efficiency and accelerate sales workflows.
Can Kommo integrate with other tools or platforms?
Kommo provides an API for custom integrations and supports connections with various messaging and sales tools. It also offers developer resources for building custom solutions or integrating with third-party applications.
How do I get started with Kommo?
To get started, users can sign up for a Kommo account on their website. The platform offers a free trial period to explore all features without requiring a credit card. After signing up, users can set up their CRM pipeline, connect messaging channels, and begin automating workflows.
What kind of support does Kommo provide?
Kommo offers support through a knowledge base, developer center, and direct contact options. Users can also hire expert partners for implementation and receive premium help for account setup, billing, and advanced functionality.
Kommo traffic & engagement
kommo.com · third-party estimates from Similarweb
Data as of Sep 2026Full AI website ranking →
Monthly visits · Sep 20264.5M-1.5% MoM12-month high 5M (Jul 2026)
Rank among AI websites#177▼ 3 vs last monthof 8,652 tools on aitoolnavio™
Top marketBrazil45.9%Top 5 countries bring 74% of visits
Average visit28m 19sLonger than 100% of AI sites
Pages per visit35.54More than 100% of AI sites
Bounce rate17%Lower than 99% of AI sites
Similarweb global rank#5,631#625 in Brazil
Traffic trend
Last 4 months · grows by one month every month
- Jun 20264.9M
- Jul 20265M+1.8%
- Aug 20264.6M−8.1%
- Sep 20264.5M−1.5%
Where visitors come from
Share of visits by channel
Top countries
Share of visits · estimated visits
Other countries: 26.5%
Visits sent by AI assistants
How people reach this site from other AI tools
20K a month · 0.4% of all visits
Compared with similar tools
Chatbots & Assistants · Sep 2026
Traffic figures are third-party estimates, good for scale and trends; they can differ from a company's own numbers. Updated monthly.
