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VocaLoop
About VocaLoop
VocaLoop integrates with AI voice platforms to capture caller data during live calls without interrupting the conversation. It generates and sends forms via SMS or WhatsApp at the agent’s request, allowing callers to submit information such as emails, addresses, or ID photos while remaining on the call. The submitted data is then injected back into the live call in real time, enabling the agent to confirm receipt immediately. The tool operates as a single function call within existing voice platforms like Vapi, Retell, ElevenLabs, or LiveKit, requiring no additional backend setup. It supports runtime form generation with validation and masks, and handles consent collection with timestamped records for audits. VocaLoop is designed for use cases where voice calls require immediate data capture, such as collections, onboarding, KYC verification, and consent management.
Key features
- Mid-call form generation and delivery via SMS/WhatsApp
- Real-time data injection back into live calls
- Runtime validation and input masking for forms
- Timestamped consent and audit trail
- Single function call integration with voice platforms
- Graceful fallback for dropped calls
- Shared credit balance across projects
- Low-balance alerts and auto top-up options
Use cases
- Collections: capture payment authorization and follow-up details on first call
- Onboarding & KYC: collect emails, addresses, and ID photos during live calls
- Consent management: capture TCPA consent and e-signatures mid-call
Pros
- Mid-call data capture without call interruption
- Runtime form generation with validation and masks
- Consent collection with timestamped audit records
- Integrates with Vapi, Retell, ElevenLabs, and LiveKit
- Usage-based pricing with no subscription required
Cons
- No free tier or trial mentioned
- Limited to platforms that support tool calls
- Requires pre-existing voice platform integration
- Pricing is credits-based, which may complicate cost estimation
Frequently asked questions about VocaLoop
What is VocaLoop and what does it do?
VocaLoop enables AI voice agents to capture caller data during live calls without interrupting the conversation. It generates and sends forms via SMS or WhatsApp, collects responses in real time, and injects the data back into the ongoing call.
Who is VocaLoop designed for?
VocaLoop is designed for businesses and developers using AI voice platforms like Vapi, Retell, ElevenLabs, or LiveKit. It suits use cases such as collections, onboarding, KYC verification, and consent management where immediate data capture is critical.
How does VocaLoop integrate with existing voice platforms?
VocaLoop operates as a single function call within existing voice platforms. It requires no additional backend setup, using the platform’s control channel to send forms and return captured data seamlessly during live calls.
What types of data can VocaLoop capture during a call?
VocaLoop can capture emails, postal addresses, ID photos, and other visual information. It also handles consent collection with timestamped records for audits, all while the caller remains on the line.
Does VocaLoop support runtime form generation and validation?
Yes, VocaLoop generates forms at runtime based on the agent’s request, including validation and input masks. The forms are sent to the caller’s phone via WhatsApp or SMS, and responses are validated before being injected back into the call.
What is VocaLoop’s pricing model?
VocaLoop uses a usage-based pricing model where each invocation and each data capture costs a flat fee. There are no subscriptions, seats, or expiry dates, and credits can be purchased in packs for flexibility.