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Auxx.ai
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About Auxx.ai
Auxx.ai is an open-source, AI-powered customer support platform designed to automate ticket workflows and responses across multiple channels including email, chat, SMS, and Shopify. The platform features an AI Copilot called Kopilot, text classifiers, and context-aware reply drafting to handle tasks such as ticket triage, intelligent routing, and automated responses. Teams can use its no-code workflow builder to set up automation rules and integrate with popular tools like Gmail, Outlook, and Shopify, as well as over 20 other services. Auxx.ai supports plugging in preferred AI models, including OpenAI, Anthropic, or self-hosted options, enabling 24/7 automated support without vendor lock-in. The platform emphasizes flexibility by allowing self-hosting or customization, making it suitable for businesses that prioritize data control and scalability. By consolidating omnichannel conversations into a single interface, Auxx.ai helps reduce repetitive manual work and streamlines customer support operations. Its freemium model provides access to core features while offering additional capabilities for teams needing advanced automation and integrations.
Key features
- AI Copilot (Kopilot) for automated ticket triage and responses
- Text classifiers for intelligent categorization and routing
- Context-aware reply drafting to generate relevant responses
- No-code workflow builder for custom automation rules
- Omnichannel support across email, chat, SMS, and Shopify
- Integration with Gmail, Outlook, Shopify, and 20+ other services
- Support for plugging in OpenAI, Anthropic, or self-hosted AI models
- Self-hosting and customization options to avoid vendor lock-in
- 24/7 automated customer support capabilities
- Consolidation of conversations into a unified interface
Use cases
- Automating customer support ticket triage and routing
- Reducing repetitive manual work in customer service operations
- Consolidating omnichannel conversations into a single platform
Pros
- Open-source and self-hostable, avoiding vendor lock-in
- Supports plugging in preferred AI models (OpenAI, Anthropic, or self-hosted)
- Unified omnichannel support interface consolidating email, chat, SMS, and Shopify
- No-code workflow builder for custom automation rules
- Allows granular control over agent access and permissions
Cons
- Requires technical setup for self-hosting or custom model integration
- May involve a learning curve for configuring procedures and workflows
- Limited transparency on scalability limits for very large teams
Frequently asked questions about Auxx.ai
What is Auxx.ai and what does it do?
Auxx.ai is an AI-powered customer support platform that automates ticket workflows and responses across multiple channels like email, chat, SMS, and Shopify. It uses an AI agent called Kopilot to draft replies, triage tickets, and update customer records, reducing manual work for support teams.
Who is Auxx.ai best suited for?
Auxx.ai is designed for businesses seeking to automate and streamline customer support operations, particularly those that prioritize data control, scalability, and flexibility in AI model choices. It suits teams handling high volumes of omnichannel inquiries.
How does the pricing model work?
Auxx.ai offers a freemium model with access to core features, while advanced automation and integrations are available for teams requiring additional capabilities. Specific pricing details are available upon request or through a demo.
Can I integrate Auxx.ai with other tools?
Yes, Auxx.ai integrates with popular services like Gmail, Outlook, and Shopify, as well as over 20 other tools. It also supports custom integrations through webhooks and APIs.
What AI models does Auxx.ai support?
Auxx.ai allows users to plug in preferred AI models, including OpenAI, Anthropic, or self-hosted options, providing flexibility in model selection and deployment.
How do I get started with Auxx.ai?
You can start with a free trial or demo to explore the platform. Setup involves configuring your data model, knowledge base, and automation workflows, with options for self-hosting or cloud deployment.
