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Delight AI
Autonomous customer support agent that resolves issues across chat, voice, SMS, email, and WhatsApp while preserving cross-channel context and enforcing compliance.
FreeStarting price
39KMonthly visits
27Popularity
About Delight AI
Delight AI is Sendbird’s Agent-as-a-Service platform designed to deliver autonomous, memory-backed customer support across multiple channels including chat, voice, SMS, email, and WhatsApp. It orchestrates end-to-end resolutions while preserving cross-channel context and enforcing guardrails through Trust OS observability and continuous evaluation. The platform is built for CX leaders, support operations, product and growth teams, and service owners in industries such as retail, travel and hospitality, on-demand marketplaces, healthcare, financial services, and B2B. It supports proactive support, multilingual voice, cross-channel continuity, and coordinated workflows spanning multiple systems and partners. Delight AI maintains durable customer memory to personalize future interactions and anticipate needs, ensuring consistent service without repetitive questioning or handoffs. It operates as an autonomous CX concierge that owns cases from first contact to resolution, coordinating internal systems, teams, and partners in parallel to turn deflection into resolution with clear confirmations and accountability.
Key features
- Autonomous resolution across chat, voice, SMS, email, and WhatsApp
- Cross-channel context preservation and continuity
- Trust OS for observability, oversight, and compliance enforcement
- Durable customer memory for personalized interactions
- Agent Steward for end-to-end case ownership and coordination
- Proactive reengagement to prevent drop-offs and recover revenue
- Actionbooks for SOP adherence monitoring and metrics
- Seamless integration with existing customer service stacks
- Real-time dashboards for regional metrics and outcomes
- Sandbox testing and validation before production deployment
Use cases
- Automate order status updates, exchanges, and returns across channels
- Reschedule appointments automatically after disruptions or delays
- Guide onboarding with personalized, in-product workflows and nudges
Pros
- Provides autonomous, memory-backed customer support across multiple channels including chat, voice, SMS, email, and WhatsApp
- Maintains durable customer memory to personalize future interactions and anticipate needs without repetitive questioning
- Operates as an autonomous CX concierge that owns cases from first contact to resolution with clear confirmations
- Built on Sendbird’s enterprise-grade infrastructure, trusted by global brands and powering billions of conversations
- Includes Trust OS for responsible AI with observability, oversight, and continuous evaluation
Cons
- Requires integration with existing customer service tech stack, which may involve setup complexity
- Dependent on the quality and completeness of the knowledge base and training data for optimal performance
Frequently asked questions about Delight AI
What is an AI concierge?
An AI concierge is an AI agent trained on a company's knowledge base and customer conversations to provide autonomous, personalized service across channels. It remembers customer preferences and applies learned insights to future interactions.
Who is Delight AI designed for?
Delight AI is designed for CX leaders, support operations, product and growth teams, and service owners in industries such as retail, travel and hospitality, on-demand marketplaces, healthcare, financial services, and B2B.
What use cases can Delight AI handle?
Delight AI can handle customer support, proactive reengagement, renewal, and sales, training the AI concierge to care for customers at any point in the customer lifecycle.
How does Delight AI maintain customer memory across channels?
Delight AI builds a living understanding of each customer, updating memory in real time across chat, SMS, email, and voice to ensure continuity and personalization.
What is Trust OS in Delight AI?
Trust OS is a foundational system that provides responsible AI with observability, oversight, and control, enabling continuous testing, evaluation, and optimization of the AI agent.
How does Delight AI coordinate with internal systems and partners?
Agent Steward coordinates between customers, internal systems, teams, and partners in parallel to ensure no step in the resolution process is missed, acting as a single owner from first contact to final confirmation.
Delight AI traffic & engagement
delight.ai · third-party estimates from Similarweb
Data as of Sep 2026Full AI website ranking →
Monthly visits · Sep 202639K+5.8% MoM12-month high 64K (Jun 2026)
Rank among AI websites#2,913▲ 67 vs last monthof 8,652 tools on aitoolnavio™
Top marketUnited States35.8%Top 5 countries bring 83% of visits
Average visit52sLonger than 57% of AI sites
Pages per visit3.43More than 82% of AI sites
Bounce rate41%Leave after one page · lower is better
Similarweb global rank#638,155#268,961 in United States
Traffic trend
Last 4 months · grows by one month every month
- Jun 202664K
- Jul 202656K−12.7%
- Aug 202637K−34.3%
- Sep 202639K+5.8%
Where visitors come from
Share of visits by channel
Top countries
Share of visits · estimated visits
Other countries: 16.6%
Compared with similar tools
Automation & Agents · Sep 2026
Traffic figures are third-party estimates, good for scale and trends; they can differ from a company's own numbers. Updated monthly.
