Filum AI

Omnichannel customer platform with AI agents for sales, support and CX

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$39/moStarting price

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About Filum AI

Filum AI consolidates messages from over 50 channels such as WhatsApp, Facebook and e-commerce platforms into a single unified inbox. The system deploys AI agents that can sell products, answer support queries and follow up on leads without human intervention. Each interaction is tracked and analyzed to generate insights on customer intent, sentiment and recurring issues. Workflows automate routine tasks like conversation routing, ticket creation and order updates across sales, support and complaint handling. The platform maintains a Company Brain that stores product knowledge, customer history and campaign objectives to improve responses over time. Enterprise features include role-based access, audit logs and ISO 27001 compliance for secure data handling.

Key features

Unified inbox for 50+ channels
AI agents for sales, support and CX
Company Brain for knowledge and insights
Automated workflows and routing
Sentiment and topic analysis
Multi-language and multi-platform support
Ticket management and campaign handling
Role-based access and audit trails

Use cases

Handling customer inquiries across multiple sales channels
Automating sales follow-ups and lead qualification
Centralizing support tickets from social and e-commerce platforms

Pros

Unified inbox across 50+ channels
AI agents for sales, support and CX
Real-time insights from all conversations
Enterprise-grade security and compliance
Automated workflows for routine tasks

Cons

No free tier available
Pricing requires contact for enterprise plans
Limited to supported channels and languages

Frequently asked questions about Filum AI

What is Filum AI and what does it do?

Filum AI is an AI-native customer platform that consolidates messages from over 50 channels, including WhatsApp, Facebook, and e-commerce platforms, into a single unified inbox. It deploys AI agents to handle sales, support, and follow-ups autonomously while tracking and analyzing interactions to generate insights on customer intent, sentiment, and issues.

Who is Filum AI designed for?

Filum AI is designed for businesses of various sizes, particularly those managing high volumes of customer interactions across multiple channels. It suits retail, F&B, FMCG, travel, and professional services sectors, among others, by automating routine tasks and improving customer engagement.

How does Filum AI handle customer conversations?

Filum AI uses AI agents to respond to customer queries, close sales, and follow up on leads without human intervention. It can route conversations to human agents when needed and automates tasks like ticket creation, order updates, and conversation routing through customizable workflows.

Does Filum AI integrate with other tools or platforms?

Yes, Filum AI integrates with over 50 channels, including WhatsApp, Facebook, Shopee, and Lazada, as well as other business tools through its unified inbox and workflow automation features. It is designed to consolidate and streamline customer interactions across multiple platforms.

What are the enterprise features of Filum AI?

Filum AI offers enterprise-level security, including ISO 27001 compliance, role-based access control, single sign-on (SSO/SAML), and audit logs. These features ensure secure data handling and compliance with strict regulatory standards for businesses.

How can I get started with Filum AI?

You can get started with Filum AI by booking a demo or viewing pricing options on their website. The platform is designed to be set up in minutes, allowing businesses to quickly integrate and deploy AI agents for customer interactions.