OpenAI builds and deploys advanced AI models like GPT-4o for autonomous agents and workflows.
Optlo

About Optlo
Optlo is AI customer support software designed for businesses that want to deploy their own AI agents without relying on bundled solutions. Users connect their existing OpenAI, Anthropic, or Gemini accounts to Optlo, paying their AI provider directly while leveraging Optlo’s tools to design custom workflows and train agents on proprietary business content. The platform supports multiple AI models optimized for different priorities such as quality, speed, or cost, allowing teams to select the best fit for their needs. Once deployed on websites, agents can be continuously refined through performance monitoring and iterative workflow adjustments. This approach eliminates hidden markups common in all-in-one solutions while providing granular control over agent behavior and deployment. Optlo is particularly suited for companies with specific support requirements or those already invested in particular AI providers.
Key features
- Connect existing OpenAI, Anthropic, or Gemini accounts
- Design custom AI support agent workflows
- Train agents on proprietary business content
- Choose from multiple AI models optimized for quality, speed, or cost
- Deploy agents on websites
- Monitor agent performance and refine workflows
- Avoid hidden markups from bundled solutions
- Pay AI providers directly
Use cases
- Building custom AI customer support agents for websites
- Training agents on company-specific knowledge bases
- Deploying cost-optimized or high-quality AI models for support
Pros
- Allows businesses to use their existing AI provider accounts (OpenAI, Anthropic, or Gemini) without hidden markups
- Provides granular control over AI models, workflows, and costs by letting users select models optimized for quality, speed, or cost
- Enables custom workflows tailored to specific business processes and customer needs
- Supports continuous optimization through performance monitoring and iterative adjustments
- Offers edge deployment across 300+ global locations for secure and fast data processing
Cons
- Requires users to manage their own AI provider accounts, which may involve additional setup and cost tracking
- Limited to users who already have or are willing to set up accounts with supported AI providers
Frequently asked questions about Optlo
What is Optlo and what does it do?
Optlo is AI customer support software that enables businesses to build and deploy custom AI agents for customer service. Users connect their own AI provider accounts and design workflows tailored to their business needs.
Who is Optlo best suited for?
Optlo is ideal for companies with specific support requirements or those already invested in particular AI providers. It particularly suits growing teams looking for cost transparency and control over their AI support agents.
How does Optlo handle pricing and costs?
Optlo does not markup AI costs; users pay their AI provider directly. Optlo’s pricing is based on features like active conversations, seats, and workflows, with options for monthly or annual billing.
Can Optlo integrate with existing support tools or workflows?
Optlo allows users to design custom workflows that guide customer interactions, collect information, trigger actions, and route conversations, making it adaptable to existing processes.
What AI models does Optlo support?
Optlo supports models from OpenAI, Anthropic, and Gemini, allowing users to choose the best model for their needs, whether optimizing for quality, speed, or cost.
How do I get started with Optlo?
Users can start by connecting their AI provider account, uploading their business content, building custom workflows, and deploying the agent on their website. A free trial is available without requiring a credit card.