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XCelerate AI
$150Starting price
0Popularity
About XCelerate AI
XCelerate AI automates customer interactions on WhatsApp, Instagram, Messenger, Facebook, LinkedIn and other channels. It responds to enquiries in 2–5 seconds, 24/7, using the business’s own product catalogue, pricing, hours and FAQs to provide accurate answers. The system integrates with Google Calendar or Calendly to handle bookings directly in chat and supports Mobile Money and card payments via MTN MoMo and Paystack without customers leaving the conversation. When a customer requires human assistance, the team receives instant alerts on WhatsApp, SMS, Discord or email. Every conversation is logged, scored and tracked, with automatic follow-ups to ensure no lead is missed. The platform emphasizes bank-grade security with passkeys, two-factor authentication and rotated secrets. It is designed for businesses that sell directly through messaging channels, including hospitality, retail, restaurants, services and education.
Key features
- 24/7 automated replies in 2–5 seconds
- Human handoff alerts to team via WhatsApp, SMS, Discord or email
- In-chat bookings via Google Calendar or Calendly
- Mobile Money and card payments through MTN MoMo and Paystack
- Automatic WhatsApp labels for paid or confirmed orders
- Lead scoring and automatic follow-up sequences
- Bank-grade security with passkeys and two-factor login
- Real-time order tracking and export
Use cases
- Handling customer enquiries for retail shops 24/7
- Managing bookings and reservations for restaurants
- Processing orders and payments for hospitality businesses
Pros
- Omnichannel support across WhatsApp, Instagram, Messenger and more
- Bank-grade security with passkeys and two-factor authentication
- In-chat payments via Mobile Money and card through MTN MoMo and Paystack
- No-code setup with same-day activation
- Automated lead capture, scoring and follow-ups
Cons
- No free tier beyond a 14-day trial
- Pricing in Ghanaian cedis only
- Limited to businesses operating in supported African markets
Frequently asked questions about XCelerate AI
What channels does XCelerate AI support for customer interactions?
XCelerate AI supports WhatsApp, Instagram, Messenger, Facebook, and LinkedIn, enabling businesses to manage customer conversations across multiple messaging platforms from a single interface.
How does XCelerate AI handle payments within chat conversations?
The platform allows customers to make Mobile Money and card payments directly in the chat using MTN MoMo and Paystack, without needing to leave the conversation or download additional apps.
Can XCelerate AI manage bookings and appointments automatically?
Yes, it integrates with Google Calendar or Calendly to check availability and book appointments directly within the chat, streamlining the scheduling process for businesses and customers.
What happens when a customer requires human assistance?
When a customer’s intent is complex or they explicitly request a person, the system sends instant alerts to the team via WhatsApp, SMS, Discord, or email, allowing for seamless handoff.
Is XCelerate AI secure for handling customer data?
The platform employs bank-grade security measures, including passkeys, two-factor authentication, and rotated secrets, to ensure customer conversations and data are protected to a high standard.
How quickly can a business set up and start using XCelerate AI?
Businesses can connect their messaging channels and configure the AI in an afternoon without requiring coding or new apps, enabling them to go live with automated customer service the same day.
