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99helpers
6.7KMonthly visits
14Popularity
About 99helpers
99helpers is an AI-powered customer support platform that trains agents on your existing content—such as PDFs, URLs, crawled websites, and custom Q&A—to deliver accurate, citation-backed answers. The tool automates routine support inquiries around the clock, reducing the need for manual responses while maintaining brand consistency. It features smart retrieval to pull relevant information, custom instructions to align with your tone, and conversation history awareness to provide coherent follow-ups. Continuous learning capabilities allow the system to improve accuracy over time as it interacts with users. Teams can embed a chat widget and help center directly into their platforms, enabling seamless self-service for customers. By handling repetitive queries, 99helpers helps support teams focus on complex issues, improving efficiency and scalability without compromising quality.
Key features
- Trains AI agents on PDFs, URLs, and custom Q&A
- Delivers citation-backed, context-aware responses
- Smart retrieval for accurate information matching
- Custom instructions to align with brand voice
- Conversation history awareness for coherent follow-ups
- Continuous learning to improve accuracy over time
- Embeddable chat widget and help center
- 24/7 automation of routine support inquiries
- Scalable support without compromising quality
Use cases
- Automate responses to common customer questions using existing documentation
- Embed a self-service help center on your website or platform
- Reduce support team workload by handling repetitive inquiries automatically
Pros
- Trains AI on custom knowledge bases including PDFs, URLs, crawled websites, and custom Q&A pairs for accurate responses
- Provides source citations with links to original documents, enhancing transparency and trust
- Supports 24/7 automated customer support with context-aware conversations and conversation history tracking
- Offers customizable brand voice and behavior through custom instructions and chat widget styling
- Includes usage analytics and conversation monitoring to track performance and customer needs
Cons
- Requires initial setup and content upload to train the AI effectively
- May not handle highly complex or nuanced inquiries without manual intervention
Frequently asked questions about 99helpers
What types of content can I use to train the AI assistant?
You can train the AI using PDFs, URLs, crawled websites, or custom Q&A pairs to build a comprehensive knowledge base.
Does 99helpers provide source citations for its answers?
Yes, responses include citations with links to the original sources, ensuring transparency and trust.
Can I customize the AI assistant to match my brand voice?
Yes, you can define custom behavior and tone for the AI assistant to align with your brand guidelines.
Is there a free trial available to test the platform?
Yes, 99helpers offers a 7-day free trial without requiring a credit card.
How does 99helpers handle conversation continuity?
The tool maintains conversation history awareness to provide coherent follow-ups and personalized responses.
What kind of analytics does 99helpers provide?
It tracks conversation metrics including daily, weekly, and monthly activity to help understand customer needs.
99helpers Website Engagement
Last Update: 9 days ago
Total Monthly Visits
0
Bounce Rate
0%
Visit Duration (avg)
0.00s
Pages Per Visit
0
Country Rank
0
United States
Global Rank
0
Monthly Traffic
Traffic Sources
Traffic Share By Country
- United States73.8%
- India22.7%
- Germany3.5%
