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Adya
About Adya
Adya is an AI-powered agent that handles voice calls, website chat, WhatsApp and email support for businesses operating in India. It answers customer inquiries 24/7 in over ten Indian languages using natural, human-like conversation. The agent integrates with existing systems such as CRM platforms and Google Calendar to automate tasks like appointment booking, payment collection and order updates. It can also run outbound campaigns via WhatsApp or voice calls, sending reminders, collecting dues or broadcasting messages with tracked outcomes. Complex issues are escalated to human agents with full context preserved. All interactions are consolidated into a single inbox for unified management and analytics.
Key features
- Multilingual voice agent for phone calls
- Website and app chatbot with natural replies
- WhatsApp automation for support and reminders
- Email support with classification and replies
- Appointment booking with Google Calendar sync
- Outbound campaigns via WhatsApp or voice calls
- Real-time intent detection and CRM actions
- Unified inbox for all customer interactions
Use cases
- Handling customer support across multiple channels 24/7
- Automating appointment scheduling and reminders
- Running outbound campaigns for collections or promotions
Pros
- Unified support across voice, chat, WhatsApp and email
- Supports 10+ Indian languages with natural conversation quality
- Automates repetitive tasks like appointment booking and payment collection
- Provides real-time analytics and CRM integrations
- Offers developer tools including REST API, webhooks and MCP server
Cons
- Voice calls billed separately at ₹6 per minute
- No free tier beyond basic testing
- Pricing requires contact for enterprise plans
- Additional phone numbers cost ₹399 per month
Frequently asked questions about Adya
What channels does Adya support for customer interactions?
Adya supports voice calls, website chat, WhatsApp, and email as customer interaction channels.
Can Adya handle conversations in multiple Indian languages?
Yes, Adya can converse in over ten Indian languages, including Hindi, Punjabi, Marathi, and Tamil.
How does Adya integrate with existing business systems?
Adya integrates with CRM platforms and Google Calendar via a public REST API, webhooks, and an MCP server for developers.
What happens when Adya cannot resolve a customer issue?
Complex issues are escalated to human agents with full context preserved, ensuring seamless handoff.
Can Adya automate outbound campaigns?
Yes, Adya can run outbound campaigns via WhatsApp or voice calls, including sending reminders, collecting dues, or broadcasting messages.
How are all customer interactions managed within Adya?
All interactions are consolidated into a single inbox for unified management and analytics.
Adya Website Engagement
Last Update: 9 days ago