Awaz

Automation & Agents Workflow AutomationFree Trial

$0.12Starting price

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About Awaz

Awaz is a web-based conversational voice AI platform designed for businesses to build and deploy no-code AI voice agents for both inbound and outbound phone calls. The platform enables automation of reception, customer support, lead qualification, cold calling, and appointment setting, with the ability to transfer calls to human agents when necessary. It supports over 30 languages, including mixed-language conversations, and offers configurable agent voice settings such as speaking speed, volume, interruption sensitivity, and maximum call duration. Awaz provides call recording, transcription, diarization, sentiment analysis, and keyword boosting to enhance transcription accuracy for brand names or technical terms. Workflow actions include real-time appointment booking with Google Calendar and post-call follow-ups via SMS, WhatsApp, and email. The platform integrates with 6,000+ apps through Zapier, Make, APIs, and webhooks, with additional telephony options like Twilio and Telnyx. Awaz emphasizes data ownership, stating that customer data remains with the user and is not shared with third parties or advertisers.

Key features

No-code AI voice agent builder
Inbound and outbound call automation
30+ language support with mixed-language conversations
Call recording, transcription, and diarization
Sentiment analysis and keyword boosting
Real-time appointment booking with Google Calendar
Post-call follow-ups via SMS, WhatsApp, and email
Integrations with 6,000+ apps via Zapier, Make, APIs, and webhooks
Telephony options including Twilio and Telnyx
Configurable agent voice and behavior settings

Use cases

Automating customer support and reception calls
Scheduling meetings and booking appointments
Conducting cold outreach and lead qualification

Pros

Enables 24/7 automation of inbound and outbound phone calls with human-like AI voice agents
Supports over 30 languages and mixed-language conversations for global outreach
Offers no-code setup with configurable agent voice settings and real-time call handling
Provides call recording, transcription, diarization, and sentiment analysis for enhanced interactions
Integrates with 6,000+ apps via Zapier, Make, APIs, and webhooks for workflow automation

Cons

May require initial setup time to customize agents for specific use cases
Dependent on telephony providers like Twilio or Telnyx for call routing and connectivity
Limited to voice-based interactions, excluding other communication channels like chat or video

Awaz videos

Frequently asked questions about Awaz

What is Awaz and what does it do?

Awaz is a web-based no-code platform that enables businesses to create and deploy AI voice agents for handling both inbound and outbound phone calls. It automates tasks such as reception, customer support, lead qualification, cold calling, and appointment setting, with the option to transfer calls to human agents when needed.

Who is Awaz designed for?

Awaz is designed for businesses across various industries, including SaaS, education, real estate, automotive, healthcare, insurance, marketing agencies, and more. It suits teams looking to automate phone-based interactions and improve efficiency.

How does Awaz handle different languages and accents?

Awaz supports over 30 languages and allows for mixed-language conversations. Users can select the language, accent, and voice settings for their AI agents, including speaking speed, volume, and interruption sensitivity.

Can Awaz integrate with other tools and platforms?

Yes, Awaz integrates with over 6,000 apps through platforms like Zapier, Make, APIs, and webhooks. It also supports telephony providers such as Twilio and Telnyx, as well as CRM systems like Salesforce and Zoho CRM.

What kind of data security and ownership does Awaz provide?

Awaz emphasizes data ownership, stating that customer data remains with the user and is not shared with third parties or advertisers. This ensures that sensitive information handled during calls stays secure and under the user's control.

How do I get started with Awaz?

Users can get started with Awaz by signing up on the platform's website. The process involves creating an AI voice agent, configuring its settings, and deploying it for calls. Awaz offers resources like video tutorials, a help center, and expert support to assist users.