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Evoriqa
$29/mStarting price
0Popularity
About Evoriqa
Evoriqa provides AI-powered customer-support agents that answer questions, capture leads, book appointments, and perform actions using a company’s own documentation and data. The agents operate across eight channels including website chat, WhatsApp, Messenger, Instagram, SMS, Slack, email, and phone, consolidating all interactions into a single unified inbox. Answers are grounded in provided sources to prevent hallucinations, and the system logs every interaction for traceability. Agents can execute approved actions such as creating tickets, looking up orders, or calling APIs, with all actions securely logged. Human handoff is supported with full context, including copilot tools, canned replies, and CSAT tracking. Shadow mode allows teams to review AI drafts before messages are sent to customers, enabling gradual automation as confidence grows. The platform is designed for configuration rather than engineering, with guided setup and industry-specific templates available.
Key features
- Grounded answers with source tracking
- Multi-channel support (web, WhatsApp, Messenger, Instagram, SMS, Slack, email, phone)
- AI voice agent for inbound calls
- Action execution (lead capture, booking, ticket creation, API calls)
- Human handoff with full context
- Shadow mode for review before sending
- Industry-specific templates
- Unified inbox for all interactions
Use cases
- Deflect repetitive support tickets using verified knowledge
- Capture and qualify leads 24/7 from website visitors
- Book appointments automatically via integrated calendars
Pros
- Grounded answers with traceable sources to prevent misinformation
- Supports eight channels including voice calls and SMS
- Human handoff with full context and copilot tools
- Shadow mode for review before customer-facing replies
- Industry-specific templates and guided setup
Cons
- No free tier beyond initial trial
- Requires integration with existing systems like Cal.com or Calendly for bookings
- Limited to supported customer channels (8 total)
- Credit-based pricing model with potential overage costs
Frequently asked questions about Evoriqa
What is Evoriqa and what does it do?
Evoriqa provides AI-powered customer-support agents that answer questions, capture leads, book appointments, and perform approved actions using a company’s own documentation and data. The agents operate across eight channels, including website chat, WhatsApp, Messenger, Instagram, SMS, Slack, email, and phone, consolidating interactions into a single unified inbox.
Who is Evoriqa designed for?
Evoriqa is designed for businesses looking to automate customer support, agencies reselling AI support under their own brand, law firms needing structured intake and consultations, and dealers or service centers requiring 24/7 appointment booking and lead capture.
How does Evoriqa ensure accurate answers?
Evoriqa grounds answers in provided sources to prevent hallucinations, logs every interaction for traceability, and can respond with 'I don't know' if the answer isn't available in the provided content. This ensures responses are based on verified business knowledge.
Can Evoriqa perform actions beyond answering questions?
Yes, Evoriqa can execute approved actions such as creating tickets, looking up orders, booking appointments via Cal.com or Calendly, and calling APIs, with all actions securely logged and confirmed before execution.
What is shadow mode in Evoriqa?
Shadow mode allows teams to review AI-drafted replies before they are sent to customers. This enables gradual automation as confidence grows, with the option to let the bot answer independently once it has earned approval.
How does Evoriqa handle human handoff?
Evoriqa supports seamless human handoff with full context, including copilot tools, canned replies, notes, and CSAT tracking. This ensures smooth transitions when a customer needs to speak with a human agent.
