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Hiver
$19Starting price
219KMonthly visits
39Popularity
About Hiver
Hiver is an AI-focused customer service platform that brings shared inboxes, ticketing, and automation directly into Gmail or a standalone omnichannel workspace. It targets support, finance, IT, and HR teams that manage complex, multi-step requests across email, chat, Slack, and voice. The core problem it addresses is scattered customer communication, giving teams one place to collaborate on conversations while AI agents read tickets, call APIs, and act across tools like Shopify or Salesforce. Key Features: AI Agents: Turn written procedures into workflows where AI reads tickets, calls APIs, updates records in systems like CRMs or ERPs, and resolves multi-step requests end to end. AI Copilot: Assists human agents by drafting replies, summarizing long threads, surfacing help center answers, and suggesting next steps within the inbox. Gmail-native and Omnichannel Workspaces: Hiver in Gmail lives inside the Gmail UI, while Hiver Omni brings email, live chat, Slack, voice, WhatsApp, and social channels into one console. Workflow Automation: Rule-based triage, routing, round robin assignment, and SLA-based workflows reduce manual queue management for high-volume teams. Knowledge, Portal, and CSAT: Built-in knowledge base, customer portal, CSAT surveys, and analytics connect self-service content, feedback, and team performance. Security and Compliance: Includes controls like SSO and supports GDPR, SOC 2 Type II, ISO 27001, CCPA, and HIPAA, which matters for regulated industries.
Hiver
Palo Alto · Founded 2011
- Founded
- 2011
- Headquarters
- Palo Alto
Key features
- AI Agents
- AI Copilot
- Gmail-native and Omnichannel Workspaces
- Workflow Automation
- Knowledge, Portal, and CSAT
- Security and Compliance
Use cases
- Customer support leaders: Run shared inboxes, SLAs, CSAT, and AI-assisted responses across email, chat, and voice.
- Finance and billing teams: Manage addresses like billing@ and ap@, track approvals, and sync invoices or orders into ERPs.
- IT service desks: Triage internal IT requests, route by rules, and measure response and resolution times.
Pros
- Native integration with Gmail for seamless email-based workflows
- Omnichannel support consolidating email, chat, Slack, voice, WhatsApp, and social channels
- AI agents capable of reading tickets, calling APIs, and resolving multi-step requests across tools
- Built-in AI copilot for drafting replies, summarizing threads, and suggesting next steps
- Strong security and compliance features including SOC 2 Type II, ISO 27001, and HIPAA support
Cons
- Limited functionality outside of customer service and support workflows
- May require setup time for complex AI agent workflows and automation rules
- Omnichannel features may introduce complexity for smaller teams
Frequently asked questions about Hiver
What is Hiver and what does it do?
Hiver is an agentic omnichannel customer service platform that consolidates shared inboxes, ticketing, and automation into Gmail or a standalone workspace. It enables teams to collaborate on customer conversations while AI agents read tickets, call APIs, and perform multi-step actions across tools like CRMs or ERPs.
Who is Hiver designed for?
Hiver targets support, finance, IT, and HR teams that handle complex, multi-step customer requests across email, chat, Slack, voice, and other channels. It is particularly suited for organizations managing high-volume or regulated communications.
How does Hiver integrate with other tools?
Hiver integrates with systems like Gmail, Slack, Shopify, Salesforce, and others, allowing AI agents to read tickets, update records, and perform actions across these platforms directly from the Hiver interface.
Does Hiver support AI-assisted workflows?
Yes, Hiver includes AI Agents that automate workflows by reading tickets, calling APIs, and resolving multi-step requests end-to-end. It also offers an AI Copilot to assist human agents with drafting replies, summarizing threads, and suggesting next steps.
What security and compliance features does Hiver provide?
Hiver includes controls like SSO and supports compliance standards such as GDPR, SOC 2 Type II, ISO 27001, CCPA, and HIPAA, making it suitable for regulated industries.
Can Hiver be used within Gmail?
Yes, Hiver operates natively within Gmail, allowing teams to manage shared inboxes and customer conversations directly from the Gmail interface without switching tools.
Hiver Website Engagement
Last Update: 9 days ago
Total Monthly Visits
0
Bounce Rate
0%
Visit Duration (avg)
0.00s
Pages Per Visit
0
Country Rank
0
United States
Global Rank
0
Category Rank
#0
Programming & Developer Software
Monthly Traffic
Traffic Sources
Traffic Share By Country
- United States59.6%
- India4.9%
- United Kingdom2.3%
- Canada1.8%
- Uzbekistan1.6%
