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SusTern AI-Commerce
$160/moStarting price
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About SusTern AI-Commerce
SusTern AI-Commerce is an agentic operating system designed to streamline and automate complex B2B commerce workflows for specialty industries. The platform leverages autonomous agents to handle procurement tasks such as drafting requests for quotes (RFQs), comparing supplier proposals, and extracting detailed product attributes from technical documents like spec sheets. It also manages compliance certifications, ensuring that all transactions adhere to industry regulations and internal policies. By maintaining a unified data layer, SusTern eliminates duplication across procurement, catalog management, and sales operations, providing a cohesive view of the supply chain. The system is built to support manufacturers, distributors, and B2B merchants who operate across multiple tiers of the supply chain, enabling seamless coordination between raw material procurement and wholesale fulfillment. Manufacturers can use it to manage both sourcing and sales, while distributors can coordinate with multiple suppliers and retailers can integrate wholesale procurement with B2C storefronts. Configurable guardrails allow organizations to tailor the platform to their specific operational needs and risk tolerance. The platform’s design emphasizes automation, accuracy, and scalability, making it suitable for businesses with intricate supply chain requirements.
Key features
- AI-driven procurement automation from reorder signals to approved PO
- Automated catalog ingestion from PDF spec sheets with variant generation
- Compliance certification tracking with expiry alerts and auto-attachment
- Multi-supplier RFQ management with automated quote comparison
- AI Storefront with built-in SEO optimization and content generation
- Smart inventory management with demand forecasting
- Bilateral tenant model supporting manufacturer, distributor and retailer roles
- Predictive analytics dashboard with four integrated views
Use cases
- Manufacturers managing raw material procurement and wholesale fulfillment from one account
- Distributors coordinating multiple suppliers and fulfilling retailer orders without email threads
- Retailers integrating B2C storefronts with wholesale procurement using shared inventory intelligence
Pros
- Autonomous agents handle procurement, catalog ingestion and compliance without manual coordination
- Single platform for both buyer and seller operations across supply chain tiers
- AI-powered PIM ingests complex spec sheets and auto-generates product variants
- Compliance Cert Library tracks cert expiry and auto-attaches documents to RFQs
- Unified data layer eliminates duplicate entries between procurement, inventory and storefront
Cons
- No free tier available
- Requires annual billing with no monthly option shown
- Limited to B2B specialty commerce use cases
- Voice agent usage capped at 75 calls per month
SusTern AI-Commerce videos
Frequently asked questions about SusTern AI-Commerce
What is SusTern AI-Commerce?
SusTern AI-Commerce is an agentic operating system designed for specialty B2B commerce, automating tasks such as procurement, catalog ingestion, compliance management, supplier coordination, and demand intelligence using autonomous agents.
Who is SusTern AI-Commerce for?
The platform is built for manufacturers, distributors, and B2B merchants who need to coordinate across multiple tiers of the supply chain, including raw material procurement and wholesale fulfillment.
How does SusTern AI-Commerce handle compliance management?
Compliance Cert Library extracts issuer, scope, and expiry from supplier PDFs, sends renewal alerts, and auto-attaches certifications to RFQs, reducing manual oversight and preventing expired certifications.
Can SusTern AI-Commerce integrate with existing systems?
The platform operates within configurable guardrails and maintains a single data layer to prevent duplication, enabling seamless coordination between procurement, catalog management, and sales operations.
What is the bilateral tenant model in SusTern AI-Commerce?
Every account can source upstream and fulfill downstream simultaneously, allowing the entire supply chain—from manufacturer to consumer—to operate on one platform with zero data entry duplication.
How does the AI-PIM feature work?
AI-PIM ingests entire supplier spec sheets in under a minute and auto-generates product variants, eliminating manual data entry for catalog management and reducing time spent on product setup.
