Talki

Automation & AgentsAI AgentsFreemium
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About Talki

Talki is an AI-native helpdesk designed for B2B support teams to automate handling of routine customer inquiries. It consolidates conversations from web chat, email, and Telegram into a single shared inbox where the AI agent resolves tickets end-to-end using a knowledge base built from the company’s documentation. The system reads ticket context, replies from the knowledge base, and either closes or escalates complex issues to human agents. It supports built-in translation via DeepL, integrates customer data such as MRR and plan details directly into tickets, and offers one-line macros for actions like refunds or tagging. The platform provides real-time metrics on response times, resolution rates, and AI share, with no setup required beyond connecting channels and pointing the AI at documentation. Pricing is seat-based with tiers for solo users, growing teams, and full automation.

Key features

  • Auto-resolves routine tickets using AI from knowledge base
  • Built-in DeepL translation for multilingual support
  • Customer data integration (MRR, plan details) via Backend Connect
  • One-line macros for actions like refunds, tagging, and closing
  • Real-time metrics on response time, resolution rate, and AI share
  • Shared inbox for team collaboration across channels
  • Telegram-native support with dashboard-based responses
  • No-code setup with support for web widgets, email forwarding, and bot connections

Use cases

  • Automating responses to common customer inquiries in SaaS support
  • Handling multilingual support requests without language barriers
  • Streamlining refunds, order updates, and billing queries via macros

Pros

  • Consolidates multiple channels (web chat, email, Telegram) into one shared inbox
  • AI resolves routine tickets automatically using a knowledge base built from documentation
  • Supports built-in translation for multilingual support
  • Integrates customer data (e.g., MRR, plan details) directly into tickets
  • Offers one-line macros for common actions like refunds or tagging

Cons

  • No free tier beyond a 7-day trial
  • Limited to supported integrations (Telegram, Slack, Stripe, WhatsApp, Discord, webhooks)
  • Requires pointing AI at documentation for setup

Frequently asked questions about Talki

What is Talki and who is it designed for?

Talki is an AI-native helpdesk designed for B2B support teams to automate handling of routine customer inquiries. It consolidates conversations from web chat, email, and Telegram into a single shared inbox where the AI agent resolves tickets end-to-end using a knowledge base built from the company’s documentation.

How long does it take to set up Talki?

Setup takes minutes. Users can drop the chat widget snippet on their site, forward their support email, or connect a Telegram bot, then point the AI at their documentation to start answering inquiries immediately without requiring engineers.

What channels does Talki support?

Talki supports web chat, email, and Telegram as native channels. It also integrates with Slack, Stripe, WhatsApp, Discord, and webhooks to plug into existing workflows.

How does Talki handle translation for multilingual support?

Talki includes built-in translation via DeepL, allowing support teams to handle conversations in multiple languages directly within the inbox without needing to switch tools.

Can Talki integrate with customer data like MRR or plan details?

Yes, Talki can pull plan, MRR, and custom fields from a company’s database into every ticket via Backend Connect, eliminating the need to switch between CRM tabs or copy-paste information.

What pricing model does Talki use?

Talki uses a seat-based pricing model with tiers for solo users, growing teams, and full automation. Pricing is simple and includes features like the AI agent, integrations, and metrics without hidden costs.

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