AI-powered chatbot for 24/7 customer support and lead capture on websites
— visits/moTraffic data coming soon
$16Starting price
8Popularity
About Sellio
Sellio provides a shared inbox and live chat widget that consolidates customer conversations from multiple channels such as website chat, WhatsApp, Instagram, Telegram, and email into a single interface. The platform includes an AI agent that can answer common questions by referencing a company’s documentation, FAQs, or website content. Teams can manage tickets, automate workflows, and track performance metrics like resolution rates and customer satisfaction. The live chat widget can be installed with a single script tag and supports brand customization. Analytics tools show how conversations end and how customers feel, helping teams identify areas for improvement. The system allows for manual handoffs between AI and human agents without losing context.
Key features
- Shared inbox for emails, chats, and messaging apps
- Live chat widget with brand customization
- AI agent trained on company documentation
- Ticketing system for organizing and assigning work
- Automations for routing and responses
- Analytics dashboard for performance tracking
- Integrations with Slack, Discord, Teams, and other tools
- Multi-channel support including WhatsApp, Instagram, and Telegram
Use cases
- Ecommerce live chat on Shopify with shared inbox for all customer messages
- Hospitality front desk using WhatsApp, Instagram, and website chat in one place
- SaaS teams handling website chat first with AI support and handoff to humans
Pros
- Consolidates multiple communication channels into one shared inbox
- Includes an AI agent trained on company knowledge bases
- Live chat widget installs with a single script tag
- Tracks performance metrics such as resolution and customer satisfaction rates
- Supports integrations with tools like Slack, Discord, and Shopify
Cons
- Free plan limits AI conversations to five per month
- Paid plans required for additional channels beyond website chat
- No mobile app; desktop-only interface
- Limited to English language support
Frequently asked questions about Sellio
What does the AI agent cost?
The AI agent is included with the Free plan with five AI conversations included. Costs are associated with additional AI agents and AI credits on paid plans.
Do I need a developer to install Sellio?
No developer is required. The live chat widget can be installed with a single script tag on any website, including platforms like Shopify, WordPress, Squarespace, Wix, and React.
Which channels are supported by Sellio?
Sellio supports website chat, WhatsApp, Instagram, Telegram, and email. Additional channels like Slack, Discord, and Microsoft Teams can mirror conversations for team collaboration.
How does the AI learn about my product?
The AI agent is trained on your company’s documentation, FAQs, and website content, ensuring answers are grounded in your actual product or services.
Can a person take over from the AI during a conversation?
Yes, teams can manually handoff conversations from the AI to human agents without losing context, ensuring smooth transitions and continuity.
Is Sellio really free?
Yes, Sellio offers a Free plan with no trial period or credit card required. Website chat and the shared inbox are included, with options to upgrade for additional features.
