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Answer with Iris
After-hours AI phone assistant for HVAC, plumbing, electrical and roofing shops
$297/moStarting price
About Answer with Iris
Answer with Iris is an after-hours AI desk service designed for small home-service shops in HVAC, plumbing, electrical, and roofing. It answers incoming calls within two rings, collects caller details, and routes true emergencies to the appropriate technician via text. The system handles job intake without taking payments, charging only a monthly fee or per-minute overages. It supports Spanish-speaking callers and can manage multiple trades under one shop. Jobs that do not require immediate attention are queued for the morning list, sent via email one hour before opening. The service integrates with existing scheduling software like Jobber, Housecall Pro, or Google Calendar. Users can tag technicians by trade and set after-hours trip fees. Recordings of calls are stored for review, and the system avoids paging untagged technicians for unrelated trades.
Key features
- AI-powered call answering
- Multi-trade support under one shop
- Text-based technician routing
- Morning job email summary
- Spanish language support
- Integration with Jobber, Housecall Pro, or calendars
- Trip fee handling
- Call recording storage
Use cases
- Handling after-hours emergency calls for HVAC repairs
- Routing plumbing leak reports to on-call technicians
- Managing electrical outage calls overnight
Pros
- Answers calls within two rings during after-hours
- Routes emergencies to the correct technician via text
- Supports Spanish-speaking callers
- Queues non-urgent jobs for morning review
- Integrates with existing scheduling software
Cons
- Requires billing setup before forwarding lines
- No free tier after trial period
- Limited to specific trades (HVAC, plumbing, electrical, roofing)
- Monthly subscription fee
Frequently asked questions about Answer with Iris
What is Answer with Iris and who is it designed for?
Answer with Iris is an after-hours AI desk service designed for small home-service shops in HVAC, plumbing, electrical, and roofing. It answers incoming calls within two rings, collects caller details, and routes true emergencies to the appropriate technician via text without taking payments.
How does Answer with Iris handle emergencies versus non-urgent jobs?
True emergencies are texted directly to the relevant technician, who can accept or decline the job. Non-urgent jobs are queued and sent to the morning list via email one hour before opening, avoiding unnecessary nighttime paging.
Does Answer with Iris support multiple trades under one shop?
Yes, the system can manage multiple trades under one shop. Users can tag technicians by trade, and the AI routes calls to the correct technician based on the job type.
What integrations does Answer with Iris support?
Answer with Iris integrates with existing scheduling software such as Jobber, Housecall Pro, Google Calendar, Outlook, and Apple Calendar, allowing seamless job management.
How does the pricing model work for Answer with Iris?
Answer with Iris offers monthly plans with a set number of included minutes. Additional minutes are charged at a per-minute rate. Annual plans are available at a discounted rate, and there is a 14-day trial with 60 minutes of calls.
Can Answer with Iris handle Spanish-speaking callers?
Yes, the AI assistant can communicate in Spanish if the caller speaks the language, ensuring broader accessibility for customers.
