Real-time customer support with personalized service, accessible through a mobile app.
Repliant
$29/mStarting price
0Popularity
About Repliant
Repliant is an AI-powered answering service designed for home-services and trades businesses in the U.S. It answers incoming calls, replies to texts and web chats, and books jobs directly onto the company’s schedule in real time. The service operates 24/7 and supports both English and Spanish without additional fees, recognizing the caller’s language from the first word. It integrates with existing phone numbers, allowing businesses to keep their current contact details while adding AI-driven call handling. The platform qualifies leads by gathering details such as service type, urgency, location and callback number before scheduling appointments with assigned technicians. It also sends confirmation texts, follows up on quotes and requests reviews after completed jobs. For genuine emergencies like gas leaks or active flooding, it escalates to a live person immediately while instructing the caller to call emergency services. The system works alongside scheduling software such as ServiceTitan and Housecall Pro, as well as VoIP providers like RingCentral and Ooma.
Key features
- 24/7 call answering in English and Spanish
- Real-time job booking with technician assignment
- Text and web chat replies in seconds
- Automated confirmation and reminder texts
- Emergency escalation to live agents
- Integration with ServiceTitan, Housecall Pro and VoIP providers
- Same-day activation with no porting required
- Follow-up on quotes and post-job reviews
Use cases
- Handling after-hours and weekend calls for HVAC, plumbing and electrical contractors
- Managing storm and hail damage surges for roofing companies
- Triaging emergency calls like gas leaks or active flooding for immediate dispatch
Pros
- Answers calls, texts and web chats in English and Spanish
- Books jobs directly onto the schedule with technician assignment
- Operates 24/7 with same-day activation
- Integrates with existing phone numbers and scheduling software
- Escalates emergencies to live agents while handling routine calls
Cons
- No free tier beyond a trial
- Limited to U.S.-based trades businesses
- Requires forwarding an existing phone number
Frequently asked questions about Repliant
Does Repliant answer calls in Spanish?
Yes. Repliant detects Spanish on the first word and responds in Spanish without additional fees, using the same phone number and plan.
Can I keep my existing business phone number?
Yes. You forward your current number, so customers continue dialing the same number displayed on your vehicles or Google Business Profile.
Does Repliant book jobs or just take messages?
It books jobs directly. It assigns a time slot, technician, and confirms the appointment by text, integrating with your scheduling software in real time.
How does Repliant handle emergencies like gas leaks?
Genuine emergencies such as gas leaks or active flooding are identified within seconds. The caller is instructed to call 911, and a live person on your team is paged immediately.
What scheduling software does Repliant integrate with?
Repliant works alongside ServiceTitan, Housecall Pro, Jobber, JobNimbus, FieldEdge, Service Fusion, QuickBooks, and Google Business Profile.
What happens if I need to change or review a call transcript?
You can read every transcript and make adjustments at any time through the platform, ensuring accuracy and control over customer interactions.
