Automate tailored conversations, analyze customer behavior, and automate lead gen, customer service, and sales.
7.5M visits/mo+5.9%#7 Automation & Agents
SupportHQ
AI support agent trained on a company's documentation and past conversations
$29/moStarting price
About SupportHQ
SupportHQ deploys an AI agent that answers customer questions using a company’s approved documentation, website content, and historical conversations. The agent operates 24/7 across a website chat widget, Telegram, and Discord, responding in the customer’s language. When a question exceeds its confidence or requires human intervention, the agent automatically escalates the full conversation thread to the support team via email, Telegram, or SMS. The platform includes a unified inbox that consolidates all conversations from multiple channels into a single interface for the support team. Agents can be configured with different roles such as support, sales, onboarding, or internal helpdesk, each with tailored personas, tones, and escalation rules. The system supports Google Calendar booking for scheduling calls directly within conversations and allows teams to export data in JSON, CSV, or Markdown format while maintaining customer privacy by default.
Key features
- AI agent trained on company documentation and past conversations
- Multi-channel support (website widget, Telegram, Discord)
- Automated human handoff with full thread context
- Unified inbox for all customer conversations
- Google Calendar booking integration
- Customizable agent roles and personas
- Conversation-trained knowledge base updates
- Data export in JSON, CSV, or Markdown format
Use cases
- Handling routine customer support queries 24/7
- Providing onboarding assistance for new users
- Managing billing and account-related questions
Pros
- Trains on a company's own documentation and past conversations
- Supports multiple channels including website widget, Telegram, and Discord
- Automatically escalates complex queries to human agents with full context
- Includes unified inbox for managing all conversations in one place
- Supports customizable agent roles and personas
Cons
- No free tier available
- WhatsApp integration listed as 'coming soon'
- Pricing scales with conversation volume rather than per seat
- Requires approved knowledge base content to function effectively
Frequently asked questions about SupportHQ
What is SupportHQ and what does it do?
SupportHQ is an AI-powered support agent that answers customer questions using a company’s approved documentation, website content, and historical conversations. It operates 24/7 across a website chat widget, Telegram, and Discord, responding in the customer’s language.
Who should use SupportHQ?
SupportHQ is designed for businesses and teams that need to automate customer support while maintaining human oversight. It suits support, sales, onboarding, and internal helpdesk roles, each with tailored personas and escalation rules.
How does SupportHQ handle escalations to human agents?
When a question exceeds the AI’s confidence or requires human intervention, SupportHQ automatically escalates the full conversation thread to the support team via email, Telegram, or SMS, including the agent’s reasoning and urgency.
Does SupportHQ support multiple languages?
Yes, SupportHQ replies in the same language as the customer’s question without requiring additional configuration.
Can SupportHQ integrate with Google Calendar?
Yes, SupportHQ allows customers to book calls directly from within conversations using Google Calendar integration.
What data export options does SupportHQ offer?
SupportHQ allows teams to export conversations, knowledge base content, and configuration data in JSON, CSV, or Markdown format while maintaining customer privacy through default redaction of sensitive information.
