Real-time customer support with personalized service, accessible through a mobile app.
Zoyi
$19 / moStarting price
0Popularity
About Zoyi
Zoyi is an AI-powered chatbot platform designed for customer support and lead qualification. It deploys with a single JavaScript snippet and learns from a company’s website and uploaded documents to automate responses. The platform supports multiple channels, including website chat, WhatsApp, Telegram, Messenger, and Instagram, consolidating interactions into a shared inbox. Teams can configure the assistant without coding, and the system allows human agents to step in when needed. Zoyi integrates with CRM systems, APIs, and MCP tools to perform actions like capturing leads and updating records in real time. Analytics and reporting features track resolution rates, gaps, and spend per model. The platform is model-agnostic, allowing businesses to use their preferred LLM or self-hosted options. It is designed for industries such as ecommerce, SaaS, healthcare, education, professional services, and agencies.
Key features
- AI chatbot trained on website and documents
- Multi-channel support (website, WhatsApp, Telegram, Messenger, Instagram)
- Real-time CRM integration and lead capture
- Human takeover with full conversation history
- Model-agnostic LLM support
- MCP server and custom tool integration
- Analytics and reporting for resolution rates and spend
- Agent console for configuration without coding
Use cases
- Automating customer support queries
- Qualifying and capturing leads across channels
- Providing privacy-first answers for healthcare inquiries
Pros
- Single JavaScript snippet deployment
- Supports multiple messaging channels in one shared inbox
- Model-agnostic with support for custom LLMs and MCP tools
- Integrates with CRM systems and APIs for real-time actions
- Privacy-compliant with ISO 27001, SOC 2 Type 2, and GDPR certifications
Cons
- No mention of mobile app support
- Limited to JavaScript-based installation
- Free plan has restricted training content and CRM contacts
Frequently asked questions about Zoyi
What is Zoyi and what does it do?
Zoyi is an AI-powered chatbot platform for customer support and lead qualification. It deploys with a single JavaScript snippet, learns from a company’s website and uploaded documents, and automates responses across multiple channels such as website chat, WhatsApp, Telegram, Messenger, and Instagram.
Who is Zoyi designed for?
Zoyi is designed for industries such as ecommerce, SaaS, healthcare, education, professional services, and agencies. It suits businesses looking to automate customer support, capture leads, and consolidate interactions into a shared inbox.
How does Zoyi integrate with other tools?
Zoyi integrates with CRM systems, APIs, and MCP tools to perform actions like capturing leads and updating records in real time. It can also connect with Google Workspace, calendar, email, and other databases or APIs via API or MCP.
Can Zoyi use my preferred AI model?
Yes, Zoyi is model-agnostic and allows businesses to use their preferred LLM or self-hosted options. Users can bring their own model API key and swap vendors at any time.
How do I get started with Zoyi?
Getting started with Zoyi involves signing up for a free account, copying a JavaScript snippet, and pasting it before the closing tag on your website. The AI then crawls your site and starts answering from it.
Does Zoyi support multiple languages?
Zoyi supports multilingual interactions, particularly useful for industries like education where admissions and course questions may come in various languages.
