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Thena
AI-first customer support platform that unifies Slack, email, Teams, and web chat into tickets with AI agents and routing for B2B teams.
$1Starting price
14KMonthly visits
19Popularity
About Thena
Thena is an AI-first customer support platform designed specifically for B2B support and success teams. It consolidates conversations from multiple channels—Slack, Microsoft Teams, email, web chat, and forms—into organized, trackable tickets. The platform combines human agents with autonomous AI agents within the same ticketing system, enabling teams to automate repetitive tasks such as drafting responses, creating tickets, applying fields, and escalating issues. Thena offers omni-channel ticketing with customizable views, internal threads, account-based tracking, and role-based controls. It includes AI chat agents, an agent studio for automation workflows, and features like routing, SLAs, and workflow automation for auto-assignment and notifications. Additional capabilities include help centers for self-serve support, CRM integrations with Salesforce, HubSpot, Jira, and Linear, and APIs/webhooks for connecting internal systems. The platform is tailored for B2B, account-based support teams and emphasizes seamless integration with popular workplace tools like Slack and Microsoft Teams.
Key features
- Omni-channel ticketing from Slack, email, Teams, web chat, and forms
- AI chat agents and agent studio for automating repetitive tasks
- Routing, SLAs, and workflow automation for ticket management
- Help centers (knowledge base) for self-serve support
- CRM integrations with Salesforce, HubSpot, Jira, and Linear
- APIs and webhooks for connecting internal systems
- Custom fields, groups, and role-based controls
- AI logs for visibility and tracking
- Account-based tracking and team boards
- Slack and Teams-native workflow blending human and AI agents
Use cases
- Onboarding customers with automated ticket creation and responses
- Managing support tickets across multiple channels in one unified system
- Automating repetitive support tasks to improve team efficiency
Pros
- Consolidates conversations from multiple channels (Slack, Microsoft Teams, email, web chat, forms) into organized tickets
- Combines human agents with autonomous AI agents within the same ticketing system
- Offers omni-channel ticketing with customizable views, internal threads, and account-based tracking
- Includes AI chat agents, an agent studio for automation workflows, and CRM integrations with Salesforce, HubSpot, Jira, and Linear
- Tailored specifically for B2B support and success teams with role-based controls and seamless integration with workplace tools
Cons
- May require initial setup and configuration for optimal automation workflows
- Limited to B2B use cases, not suitable for B2C or general customer support
- Dependent on integrations with external platforms, which may introduce compatibility challenges
Frequently asked questions about Thena
What is Thena and who is it designed for?
Thena is an AI-first customer support platform specifically built for B2B support and success teams. It consolidates conversations from multiple channels such as Slack, Microsoft Teams, email, web chat, and forms into organized, trackable tickets.
How does Thena handle support across different communication channels?
Thena integrates with popular workplace tools like Slack and Microsoft Teams, as well as email and web chat, to consolidate all customer conversations into a single, unified ticketing system for streamlined support management.
Can Thena automate repetitive support tasks?
Yes, Thena combines human agents with autonomous AI agents within the same ticketing system to automate repetitive tasks such as drafting responses, creating tickets, applying fields, and escalating issues.
Does Thena support workflow automation and customization?
Thena offers workflow automation features including auto-assignment, notifications, and role-based controls. It also provides customizable views, internal threads, and account-based tracking to tailor the platform to specific team needs.
What integrations does Thena offer with other business tools?
Thena supports integrations with CRM systems like Salesforce, HubSpot, Jira, and Linear. It also provides APIs and webhooks for connecting internal systems, enabling seamless workflows across different tools.
Does Thena provide self-service support options?
Yes, Thena includes help centers as part of its platform, allowing organizations to offer self-serve support options to their customers.
Thena traffic & engagement
thena.ai · third-party estimates from Similarweb
Data as of Sep 2026Full AI website ranking →
Monthly visits · Sep 202614K-11.7% MoM12-month high 16K (Aug 2026)
Rank among AI websites#4,066▼ 152 vs last monthof 8,652 tools on aitoolnavio™
Top marketUnited States43.1%Top 5 countries bring 94% of visits
Average visit19sTime on site per visit
Pages per visit1.61Average pages viewed
Bounce rate44%Leave after one page · lower is better
Similarweb global rank#1,785,724#908,231 in United States
Traffic trend
Last 4 months · grows by one month every month
- Jun 202615K
- Jul 202614K−4.5%
- Aug 202616K+11.1%
- Sep 202614K−11.7%
Top countries
Share of visits · estimated visits
Other countries: 6.4%
Compared with similar tools
Automation & Agents · Sep 2026
Traffic figures are third-party estimates, good for scale and trends; they can differ from a company's own numbers. Updated monthly.
