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Thena
$1Starting price
16KMonthly visits
20Popularity
About Thena
Thena is an AI-first customer support platform designed specifically for B2B support and success teams. It consolidates conversations from multiple channels—Slack, Microsoft Teams, email, web chat, and forms—into organized, trackable tickets. The platform combines human agents with autonomous AI agents within the same ticketing system, enabling teams to automate repetitive tasks such as drafting responses, creating tickets, applying fields, and escalating issues. Thena offers omni-channel ticketing with customizable views, internal threads, account-based tracking, and role-based controls. It includes AI chat agents, an agent studio for automation workflows, and features like routing, SLAs, and workflow automation for auto-assignment and notifications. Additional capabilities include help centers for self-serve support, CRM integrations with Salesforce, HubSpot, Jira, and Linear, and APIs/webhooks for connecting internal systems. The platform is tailored for B2B, account-based support teams and emphasizes seamless integration with popular workplace tools like Slack and Microsoft Teams.
Key features
- Omni-channel ticketing from Slack, email, Teams, web chat, and forms
- AI chat agents and agent studio for automating repetitive tasks
- Routing, SLAs, and workflow automation for ticket management
- Help centers (knowledge base) for self-serve support
- CRM integrations with Salesforce, HubSpot, Jira, and Linear
- APIs and webhooks for connecting internal systems
- Custom fields, groups, and role-based controls
- AI logs for visibility and tracking
- Account-based tracking and team boards
- Slack and Teams-native workflow blending human and AI agents
Use cases
- Onboarding customers with automated ticket creation and responses
- Managing support tickets across multiple channels in one unified system
- Automating repetitive support tasks to improve team efficiency
Pros
- Consolidates conversations from multiple channels (Slack, Microsoft Teams, email, web chat, forms) into organized tickets
- Combines human agents with autonomous AI agents within the same ticketing system
- Offers omni-channel ticketing with customizable views, internal threads, and account-based tracking
- Includes AI chat agents, an agent studio for automation workflows, and CRM integrations with Salesforce, HubSpot, Jira, and Linear
- Tailored specifically for B2B support and success teams with role-based controls and seamless integration with workplace tools
Cons
- May require initial setup and configuration for optimal automation workflows
- Limited to B2B use cases, not suitable for B2C or general customer support
- Dependent on integrations with external platforms, which may introduce compatibility challenges
Frequently asked questions about Thena
What is Thena and who is it designed for?
Thena is an AI-first customer support platform specifically built for B2B support and success teams. It consolidates conversations from multiple channels such as Slack, Microsoft Teams, email, web chat, and forms into organized, trackable tickets.
How does Thena handle support across different communication channels?
Thena integrates with popular workplace tools like Slack and Microsoft Teams, as well as email and web chat, to consolidate all customer conversations into a single, unified ticketing system for streamlined support management.
Can Thena automate repetitive support tasks?
Yes, Thena combines human agents with autonomous AI agents within the same ticketing system to automate repetitive tasks such as drafting responses, creating tickets, applying fields, and escalating issues.
Does Thena support workflow automation and customization?
Thena offers workflow automation features including auto-assignment, notifications, and role-based controls. It also provides customizable views, internal threads, and account-based tracking to tailor the platform to specific team needs.
What integrations does Thena offer with other business tools?
Thena supports integrations with CRM systems like Salesforce, HubSpot, Jira, and Linear. It also provides APIs and webhooks for connecting internal systems, enabling seamless workflows across different tools.
Does Thena provide self-service support options?
Yes, Thena includes help centers as part of its platform, allowing organizations to offer self-serve support options to their customers.
Thena Website Engagement
Last Update: 9 days ago
Total Monthly Visits
0
Bounce Rate
0%
Visit Duration (avg)
0.00s
Pages Per Visit
0
Country Rank
0
United States
Global Rank
0
Category Rank
#0
Programming & Developer Software
Monthly Traffic
Traffic Sources
Traffic Share By Country
- United States45.4%
- India21.9%
- United Kingdom11.8%
- Philippines9.6%
- Canada7.4%
