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Doks.ai

About Doks.ai
Doks.ai is a ChatGPT-powered support chatbot platform designed for B2B teams looking to add conversational help to their website, documentation, and knowledge base. The platform allows users to train the chatbot on existing content by connecting website URLs, XML sitemaps, pasted text, and documentation sources, with the ability to retrain as content changes. It supports deployment via a floating widget embed, custom trigger buttons, and API-based integration, making it adaptable to various workflows. Doks.ai includes lead capture and handoff features, such as in-chat forms for lead generation, booking demos, or contacting support, along with options to route users to human agents or create tickets. The tool offers customization options like UI theming, brand colors, welcome messages, prompt tuning, and usage tracking for insights. It also provides multilingual support and encrypted data handling to ensure security and accessibility. The platform aims to reduce repetitive support inquiries by providing AI-powered search and conversational answers, syncing content across documentation and support resources. A free trial is available, with paid plans starting at $15 per month.
Key features
- Train chatbots on website URLs, XML sitemaps, pasted text, and documentation
- Deploy via floating widget, custom triggers, or API integration
- Lead capture and handoff with in-chat forms and ticketing options
- Customizable UI theming, brand colors, and welcome messages
- Prompt tuning and usage tracking for insights and analytics
- Multilingual support and encrypted data handling
- Syncs content across documentation and support resources
- Reduces repetitive support inquiries with AI-powered answers
Use cases
- Building AI-powered customer support chatbots
- Generating leads through in-chat forms and demos
- Onboarding customers with conversational guidance
Pros
- Trains chatbots on existing website, documentation, or knowledge base content for accurate responses
- Reduces support ticket volume by handling 40-70% of inquiries autonomously
- Supports multilingual responses with language detection and customization
- Offers multiple deployment options including floating widgets, custom triggers, and API integration
- Provides lead capture and handoff features like in-chat forms and human agent routing
Cons
- Limited to GPT-3.5-turbo by default, with GPT-4 support not yet available
- No refunds offered due to the nature of the product, though subscriptions can be canceled
Doks.ai videos
Frequently asked questions about Doks.ai
What is Doks.ai?
Doks.ai is an AI support chatbot that integrates into websites, documentation, or knowledge bases to provide customized answers to user queries by syncing with existing content sources.
How does Doks.ai help reduce support ticket volume?
The chatbot handles user questions in real time, addressing 40-70% of support tickets autonomously, which frees up support teams to focus on more complex issues.
What types of data can I use to train the chatbot?
You can train the chatbot using website URLs, XML sitemaps, pasted text, uploaded documents, or files containing the information you want the bot to reference.
Does Doks.ai support multiple languages?
Yes, the chatbot has multilingual support and can detect and respond in the language of the user's question by default.
Is there a free trial available?
Yes, Doks.ai offers a free trial where you can create one chatbot with a set number of message credits, characters, and one lead form for testing.
Can I customize the chatbot's appearance to match my brand?
Yes, you can adjust the chatbot's design, including themes, brand colors, and UI elements, to create a personalized experience for your users.
Doks.ai Website Engagement
Last Update: 9 days ago
Monthly Traffic
Traffic Sources
Traffic Share By Country
- United States57%
- India43%