OpenAI builds and deploys advanced AI models like GPT-4o for autonomous agents and workflows.
VoicyAgent
About VoicyAgent
VoicyAgent enables users to build voice AI agents by describing requirements in plain English, which the platform then converts into a complete call flow. The tool renders the flow as an interactive diagram that can be edited by clicking nodes. Agents can be tested in-browser without a phone number before being deployed as a website widget, a dedicated phone line, or via SIP to an existing PBX or carrier. Knowledge bases can be uploaded to inform responses using BM25 retrieval. The platform includes a proprietary safety engine handling prompt-injection detection, per-call leak protection, and circuit-breaker lockouts. Audio processing features an in-house echo canceller and instant barge-in to allow natural two-way conversations. Plans are flat-rate with included minutes and predictable billing, with agency options for resellers who manage client logins and shared minute pools.
Key features
- Natural language agent configuration
- Live in-browser testing
- BM25 knowledge base retrieval
- Proprietary safety engine
- Server-side echo cancellation
- Instant barge-in support
- Website widget deployment
- SIP trunk integration
Use cases
- Automated appointment scheduling
- Customer support for FAQs
- Business receptionist replacement
Pros
- Built entirely through conversational chat
- Interactive flow diagram for editing
- Supports web widget, phone line, and SIP deployment
- Proprietary safety engine for call security
- Flat-rate pricing with hard-capped tiers
Cons
- No free tier beyond testing
- Requires Twilio account for phone numbers
- Agency plans share minutes with margin control
- No offline or desktop application
Frequently asked questions about VoicyAgent
Is it really free to start using VoicyAgent?
Yes, VoicyAgent offers a free tier that allows users to build and test voice agents without a credit card. Users can describe their requirements, create a call flow, and test it in-browser before deploying to real callers.
Do I need a Twilio account or a phone number to use VoicyAgent?
No, VoicyAgent does not require users to have a Twilio account or phone number to start building or testing agents. However, to deploy a phone line, users can connect their own Twilio number or bring their existing landline or PBX via SIP.
Can I keep my existing landline or PBX when using VoicyAgent?
Yes, VoicyAgent supports SIP integration, allowing users to connect their existing landline or PBX system. This enables seamless integration with current telephony infrastructure.
What powers the voice and the builder in VoicyAgent?
VoicyAgent uses an in-house engine for audio processing, including an echo canceller and instant barge-in, ensuring natural two-way conversations. The builder is powered by a proprietary system that converts plain English descriptions into a complete call flow.
Can I use my own knowledge base with VoicyAgent?
Yes, users can upload their own knowledge bases, such as FAQs and policies, to inform the agent's responses. VoicyAgent uses BM25 retrieval to answer callers based on the uploaded content.
I'm an agency — can I resell VoicyAgent to my clients?
Yes, VoicyAgent offers agency plans designed for resellers. These plans include client logins, a shared minute pool, and the ability to set margins, making it suitable for managing multiple clients under one account.