AI chatbot for conversation, work, research, coding, and content creation.
Knoku
$129Starting price
0Popularity
About Knoku
Knoku is a unified search and knowledge retrieval platform designed to consolidate public and internal documentation into a single, searchable index. It automatically crawls websites on a scheduled basis, syncs Markdown content from GitHub repositories, and ingests files such as PDFs to maintain an up-to-date knowledge base. The tool supports integrations with platforms like Notion, Confluence, Jira, and Zendesk, as well as OpenAPI schemas, ensuring comprehensive coverage of technical and organizational knowledge. Users can access the indexed content through multiple interfaces, including a widget for websites, Slack and Discord bots, or a public API, enabling seamless retrieval of answers with direct citations to original sources. Technical teams leverage Knoku to provide instant, accurate responses to internal queries or customer support requests without altering existing documentation workflows. The platform also offers analytics to track deflection metrics, traffic sources, and recurring questions, helping organizations identify knowledge gaps and refine their documentation over time. By centralizing disparate sources, Knoku reduces redundancy, improves response efficiency, and enhances the overall accessibility of critical information.
Key features
- Website crawling with scheduled updates
- GitHub repository sync for Markdown docs
- Notion, Confluence, Jira, and Zendesk integration
- OpenAPI schema indexing
- File upload support for PDFs and documents
- Slack and Discord bot deployment
- Public API for programmatic access
- Deflection and traffic analytics dashboard
Use cases
- Answering customer support queries with cited documentation
- Providing internal teams with instant access to runbooks and macros
- Building a self-service widget for public documentation sites
Pros
- Indexes multiple source types including websites, GitHub, Notion, Confluence, Jira, and OpenAPI
- Provides cited answers across widget, Slack, Discord, and API
- Tracks deflection, traffic, and repeated questions for documentation improvement
- Supports scheduled crawls and real-time syncs from connected sources
- Offers analytics including CSAT, helpfulness rates, and weekly email digests
Cons
- No free tier beyond a limited free plan
- Requires connecting specific platforms (e.g., GitHub, Notion) for full functionality
- Enterprise features like SSO and audit logs are paid add-ons
Frequently asked questions about Knoku
What do I need to get started with Knoku?
To get started, you need a Knoku account and at least one source to connect, such as a website, GitHub repository, Notion pages, or other supported platforms. No changes to your existing documentation stack are required.
Do I have to change my docs stack to use Knoku?
No, Knoku works with your existing documentation and tools without requiring any changes to your current setup or framework.
What sources can I connect to Knoku?
Knoku supports connecting public and internal sources like websites, GitHub repositories (including discussions, issues, and PRs), Notion pages, Confluence spaces, Jira tickets, Zendesk Help Centers, and OpenAPI schemas.
What happens when my docs change?
Knoku automatically updates the indexed content based on changes in your connected sources, such as new commits in GitHub or updates in Notion, ensuring the knowledge base stays current.
Where can Knoku provide answers?
Answers can be delivered through a widget embedded on websites, a Slack bot, a Discord bot, or via a public API, depending on your setup and preferences.
How do I know Knoku deflects support tickets?
Knoku tracks deflection metrics, showing how many questions were answered before they became support tickets, and provides insights into traffic sources and repeated questions to identify knowledge gaps.
