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OpenSpan
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About OpenSpan
OpenSpan is a comprehensive automation platform designed to help organizations streamline their customer service processes. With OpenSpan, businesses can quickly and easily create automated workflows to help improve customer satisfaction, increase efficiency, and reduce costs. The platform offers a range of features, including natural language processing, automated forms, and voice recognition. It also makes it easy to monitor performance and track customer interactions. OpenSpan is an ideal solution for businesses looking to optimize customer service and drive increased efficiency. With its comprehensive suite of tools, OpenSpan helps businesses improve customer experience and boost productivity. By automating mundane tasks and streamlining customer service processes, OpenSpan helps businesses increase customer satisfaction while reducing costs. OpenSpan is the perfect solution for businesses looking to optimize customer service and improve efficiency.
Key features
- Automate customer service workflows
- Leverage natural language processing (NLP)
- Use voice recognition capabilities
- Monitor performance and track customer interactions
- Create automated forms
- Improve customer satisfaction
Use cases
- Automating mundane tasks in customer service processes
- Streamlining customer service workflows for improved efficiency
- Improving customer experience through automation and NLP
Pros
- Integrates with Pega Platform for unified workflow automation and case management
- Supports both attended and unattended RPA for real-time and background automation
- Low-code environment with Robot Studio for faster bot design and deployment
- Agentic AI capabilities for mapping applications and generating automations
- Enterprise-grade scalability with 24/7 bot operation and self-healing features
Cons
- Limited standalone functionality outside the Pega ecosystem
- Requires familiarity with Pega Platform for full utilization
- Potential complexity in managing large-scale bot deployments
Frequently asked questions about OpenSpan
What is OpenSpan and what does it do?
OpenSpan is an enterprise-grade robotic process automation (RPA) solution designed to automate repetitive, high-volume tasks and streamline workflows. It enables businesses to bridge gaps between systems, reduce manual work, and improve operational efficiency through attended and unattended automation.
Who should use OpenSpan?
OpenSpan is suitable for enterprises seeking to optimize workflows, enhance productivity, and reduce operational costs through automation. It is particularly useful for organizations looking to transform legacy systems, automate manual processes, and empower employees with digital assistants.
How does OpenSpan integrate with existing systems?
OpenSpan integrates with existing systems by running unattended RPA bots in the background to plug process gaps, even without available APIs. It also supports low-code automation design and agentic AI-powered tools to map applications and generate automations.
What are the key features of OpenSpan?
Key features include attended and unattended RPA, Robot Manager for monitoring and managing bot performance, Robot Studio for designing and deploying bots, and agentic AI tools for automation generation. It also offers self-healing bots and real-time automation capabilities.
How can I get started with OpenSpan?
To get started, businesses can explore Pega Blueprint for rapid app development or access the Pega Platform Trial to evaluate the automation capabilities. Training and certification programs are also available through Pega Academy.
Does OpenSpan support real-time automation?
Yes, OpenSpan supports real-time automation through attended RPA, which empowers employees by automating tedious tasks in real time, allowing them to focus on higher-value activities such as improving customer experiences.
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