Real-time customer support with personalized service, accessible through a mobile app.
WelcoChat
€31/moStarting price
0Popularity
About WelcoChat
WelcoChat is an AI-powered chat agent designed to be embedded on websites to handle visitor inquiries automatically. It answers questions using content from the site or uploaded documents, captures structured lead information, and escalates conversations to human team members when needed. The tool operates continuously without requiring staff to monitor live chat, addressing visitor queries outside business hours. Users can customize the chat widget’s appearance and behavior, then deploy it with a single line of code. The system maintains a knowledge base that improves over time based on interactions and supports multiple languages for automatic visitor communication. A dashboard provides conversation analytics, handoff rates, and lead metrics to help teams monitor performance.
Key features
- Auto-crawl website content or upload PDFs/docs
- Customizable widget appearance and positioning
- Structured lead capture with company and intent data
- Real-time human handoff with team notifications
- Conversation analytics and knowledge base monitoring
- Multi-language automatic visitor communication
- Slack, Teams and webhook notifications
- WhatsApp Business channel integration
Use cases
- 24/7 customer support for product questions
- Lead qualification and capture from website visitors
- After-hours order and warranty inquiries with human escalation
Pros
- Answers questions using only provided content to prevent hallucinations
- Captures structured lead data including name, email, company and intent
- Supports human handoff with team notifications and live replies in the same portal
- Offers multi-language support for automatic visitor communication
- Provides analytics dashboard for conversation volume and knowledge base health
Cons
- Each subscription covers only one website
- No free tier beyond the 14-day trial
- Multi-language support requires Business plan or higher
- WhatsApp integration requires Business plan or higher
Frequently asked questions about WelcoChat
How fast can I get WelcoChat live on my site?
WelcoChat can be deployed in minutes by creating an account, connecting your content, and pasting a single embed snippet into your website.
Does the agent ever make things up?
No. The agent only answers questions using the content you provide, and if it is unsure, it hands off to a human instead of guessing.
What happens when the agent can't answer a question?
Your team is notified immediately via email (or Slack, Teams, or webhook on Business+ plans) and can join the conversation to reply live from the WelcoChat portal.
Do I need a credit card to start using WelcoChat?
No. Every account includes a 14-day free trial with no credit card required.
Can I use WelcoChat on more than one website?
Each subscription covers one website. For additional websites, you need to create a separate subscription.
Can visitors reach the agent on WhatsApp too?
Yes, on Business plans and above, you can connect your own WhatsApp Business number so the same agent answers there with live human handoff.
