AI-powered website builder that generates a professional site in under a minute and includes tools for content, SEO, and analytics.
52M visits/mo+0.7%#4 Coding & Development
About TraceX
TraceX automates the investigation of customer-reported production issues by reading support emails, querying databases, reviewing code changes, and checking logs and error trackers. It traces each issue to its root cause with supporting evidence, then generates a pull request with the minimal fix and a drafted customer response. The tool connects read-only to databases, code repositories, monitoring systems, and inboxes to perform investigations without writing to production systems. Investigations are presented step-by-step with citations to data, code, or logs, and include confidence scores and expected versus actual behavior. Teams can also use TraceX to answer questions about their systems in plain English, such as identifying stuck refunds or recent code changes. Fixes are delivered as pull requests with risk assessments and validation steps, and TraceX can review other pull requests submitted by the team.
Key features
- Root-cause analysis with evidence and confidence scores
- Pull requests with fixes and validation steps
- Code review for pull requests
- Plain-English system queries
- Step-by-step investigation workflow
- Read-only database and log queries
- Support for 10+ integrations (databases, code, monitoring, inboxes)
- CLI for terminal-based investigations
Use cases
- Resolving customer support tickets before escalation
- Debugging on-call incidents and alerts
- Investigating payment and billing discrepancies
Pros
- Read-only access to databases, code, logs, and monitoring tools
- Generates pull requests with fixes and validation steps
- Step-by-step investigations with evidence and confidence scores
- Answers questions about systems in plain English
- Free during private beta with 50 investigations and 500 chat messages per month
Cons
- Private beta only, not publicly available
- Limited to 50 investigations per month during beta
- Requires integration with specific tools (PostgreSQL, MySQL, GitHub, Sentry, etc.)
Frequently asked questions about TraceX
What does TraceX do?
TraceX automates the investigation of customer-reported production issues by analyzing support emails, querying databases, reviewing code changes, and checking logs and error trackers to trace each issue to its root cause with supporting evidence.
Who is TraceX designed for?
TraceX is designed for engineering teams, support escalations, on-call responders, and payment teams who need to quickly resolve production issues, answer system-related questions, or review code changes.
How does TraceX connect to my systems?
TraceX connects read-only to databases, code repositories, monitoring systems, and inboxes such as PostgreSQL, MySQL, MongoDB, GitHub, Sentry, Datadog, CloudWatch, Gmail, Slack, and Jira without writing to production systems.
Can TraceX help with payment and billing issues?
Yes, TraceX can investigate payment-related issues such as refunds, charges, and payouts by querying databases and logs to identify discrepancies and provide explanations.
Does TraceX provide fixes for identified issues?
Yes, TraceX generates pull requests with minimal fixes, risk assessments, and validation steps, along with drafted customer responses, to resolve the root cause of issues.
How can I get started with TraceX?
You can request early access through the TraceX website to join the private beta, where you can try the sandbox demo or connect your systems for investigations.
