Real-time customer support with personalized service, accessible through a mobile app.
BeenuLabs
$18Starting price
0Popularity
About BeenuLabs
BeenuLabs automates responses to mobile app reviews across the Apple App Store and Google Play Store. It drafts replies in the reviewer’s language, matching the brand’s voice, and can publish them automatically based on star ratings or urgency. The system checks both stores every 15 minutes, encrypts store credentials with AES-256-GCM, and requires user approval only for certain replies. It supports 95+ languages, including right-to-left scripts, and uses sentiment analysis to prioritize urgent feedback. Users can set brand voice preferences and receive email alerts for critical reviews. The tool is designed for app developers, teams, and agencies managing multiple accounts, reducing manual review management workload.
Key features
- AI-generated replies in reviewer's language
- Sentiment and urgency analysis
- Auto-publish based on star ratings
- Brand voice customization
- Email alerts for urgent reviews
- Multi-account support for teams
- Weekly reputation score tracking
- Encrypted store credentials
Use cases
- Managing high volumes of app store reviews for a single app
- Handling multilingual customer feedback for global apps
- Automating responses to negative reviews to improve reputation
Pros
- Drafts replies in 95+ languages, matching the reviewer's language
- Encrypts store credentials with AES-256-GCM and never shares keys
- Supports sentiment and urgency triage for prioritization
- Auto-publishes replies based on custom star thresholds
- Brand voice customization with multiple tone options
Cons
- No free tier beyond 10 drafts per month
- Requires manual approval for some replies
- Limited to App Store and Google Play reviews only
- No API access mentioned
Frequently asked questions about BeenuLabs
What does BeenuLabs do?
BeenuLabs automates responses to mobile app reviews on the Apple App Store and Google Play Store by drafting replies in the reviewer’s language while matching the brand’s voice. It can publish approved replies automatically based on star ratings or urgency.
Who is BeenuLabs designed for?
The tool is designed for app developers, teams, and agencies managing multiple app accounts who need to efficiently respond to customer feedback across both major app stores.
How does BeenuLabs handle security for store credentials?
Store credentials are encrypted with AES-256-GCM before storage, with a unique key per value and tamper detection. The keys are never sent back to the browser or shared, and can be revoked at any time.
Can I customize the tone of replies in BeenuLabs?
Yes, users can set brand voice preferences by selecting from predefined styles such as friendly, professional, concise, empathetic, or playful, which are then applied to all automated replies.
Does BeenuLabs support multiple languages?
Yes, it supports over 99 languages, including right-to-left scripts, and automatically drafts replies in the reviewer’s language by analyzing the review’s script and language.
How often does BeenuLabs check for new reviews?
The system checks both the App Store and Google Play Store every hour for new reviews, ensuring timely responses without manual intervention.
