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CheckMyHelpCenter
FreeStarting price
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About CheckMyHelpCenter
CheckMyHelpCenter performs a read-only scan of publicly accessible support articles to identify potential issues in policy consistency, duplicate content, and outdated information. The tool compares rules and meanings across pages, flags conflicts such as differing free-shipping thresholds, and highlights near-duplicate articles that may split retrieval signals. It also checks for visible update metadata and assesses the presence of common ecommerce support topics without analyzing private data or ticket-based interactions. The output is a directional health snapshot that points back to public source evidence for human review, rather than an automated score or guarantee of AI accuracy. The audit is limited to content reachable without authentication and does not require a login or alter the Help Center in any way. It supports Zendesk Guide, Gorgias Help Center, Shopify storefront support content, and custom support sites.
Key features
- Policy conflict detection
- Near-duplicate content identification
- Freshness signal analysis
- Topic coverage assessment
- Public evidence-based findings
- Platform-specific support (Zendesk, Gorgias, Shopify, custom)
- Read-only crawl with no content changes
- Directional health snapshot output
Use cases
- Auditing public Help Center content for policy inconsistencies
- Identifying near-duplicate support articles that may confuse customers
- Reviewing outdated policies or missing update dates in public articles
Pros
- Read-only and non-intrusive
- No login or account access required
- Checks for policy conflicts, duplicates, and freshness signals
- Supports multiple Help Center platforms
- Provides source-backed findings for manual review
Cons
- Limited to public content only
- Cannot analyze private articles, macros, or tickets
- No score provided when reliable data is insufficient
- Platform-specific limitations apply
Frequently asked questions about CheckMyHelpCenter
What is CheckMyHelpCenter?
CheckMyHelpCenter is a free, read-only health check tool from DocSanity AI that analyzes publicly accessible support articles for policy conflicts, near-duplicates, freshness signals, and common ecommerce topic coverage.
Which Help Center platforms are supported by CheckMyHelpCenter?
The tool works with public Zendesk Guide and Gorgias Help Centers, Shopify storefront support content, and custom support sites, provided the pages are reachable without authentication.
Does CheckMyHelpCenter require a login or alter my Help Center content?
No, the audit reads public pages only, does not request account access, and never edits or publishes Help Center content. Every finding is a suggestion for human review.
What does the free Help Center audit check?
It looks for rules that may disagree across pages, articles that answer substantially the same question, visible update dates that may deserve review, and the presence of common ecommerce support topics.
Can CheckMyHelpCenter analyze private articles, macros, or tickets?
The free web audit cannot access private articles, macros, saved replies, tickets, or AI conversations. Those sources require a connected DocSanity integration with platform-specific permissions.
How is the content health score calculated?
The score is a directional signal based on the public pages successfully analyzed, including the severity of potential conflicts, duplicate content, and freshness evidence. It is not a guarantee of AI answer accuracy.
