Real-time customer support with personalized service, accessible through a mobile app.
JivoChat
$4/mStarting price
104KMonthly visits
34Popularity
About JivoChat
JivoChat is an all-in-one customer engagement platform that helps businesses build strong relationships with their customers. With this powerful live chat software, you can quickly and easily communicate with your website visitors, customers, and leads in real-time. You can also view detailed data about each conversation, including who it was with, the time it took place, and what topics were discussed. Plus, you can create and respond to tickets, customize your chat window, and even track visitor behavior on your website. These features help businesses deliver an exceptional customer experience, build trust and loyalty, and increase sales. Furthermore, JivoChat integrates with dozens of third-party apps, so you can easily integrate it into your existing workflow. With JivoChat, you can engage and convert more customers, boost your customer service, and ultimately grow your business.
Key features
- Create customized chat windows to match your brand and website
- Quickly and easily communicate with website visitors in real-time
- Track customer behavior and generate detailed conversation data
- Create and respond to tickets
- Customize your chat window
- Integrate with dozens of third-party apps
Use cases
- Customer service and support
- Lead generation and conversion
- Website engagement and analytics
Pros
- Supports omnichannel customer engagement across live chat, social media, messengers, email, and phone calls
- Includes AI-powered features such as AI Agent for automated responses and AI assistant for support team assistance
- Offers native integrations with popular platforms like WhatsApp, Instagram, Facebook, Telegram, and Apple Business Chat
- Provides advanced tools like chatbots, broadcast messaging, and video calls for enhanced customer interaction
- Features telephony and CRM integrations to streamline communication and sales workflows
Cons
- May require technical setup for advanced integrations and customizations
- AI capabilities and additional features might involve a learning curve for new users
Frequently asked questions about JivoChat
What is JivoChat and what does it do?
JivoChat is an all-in-one customer engagement platform that provides live chat, AI-powered support, and omnichannel communication tools for businesses. It enables real-time interactions with customers across websites, social media, messengers, and phone calls.
Who should use JivoChat?
JivoChat is designed for businesses of all sizes looking to improve customer service, sales, and marketing through real-time engagement and automated support. It suits e-commerce stores, SaaS companies, and customer support teams.
Does JivoChat offer AI-powered features?
Yes, JivoChat includes an AI Agent that can handle frequently asked questions automatically, reducing the workload for support teams. It also offers an AI assistant powered by OpenAI to help support teams write faster and more effectively.
Can JivoChat integrate with other tools and platforms?
JivoChat integrates with over 50 third-party apps and platforms, including CRM systems, social media channels like WhatsApp, Instagram, Facebook, Telegram, and email. It also provides an API for developers to create custom integrations.
How does JivoChat handle customer data security?
JivoChat stores personal data securely within its platform, reducing the risks associated with sharing credentials. It complies with international security standards to protect customer information and prevent data leakage.
How can I get started with JivoChat?
You can start using JivoChat by signing up for a free trial on their website. The platform offers a desktop app for Windows, Mac, and Linux, as well as mobile access, making it easy to begin engaging with customers across multiple devices.
JivoChat Website Engagement
Last Update: 9 days ago
Total Monthly Visits
0
Bounce Rate
0%
Visit Duration (avg)
0.00s
Pages Per Visit
0
Country Rank
0
United States
Global Rank
0
Category Rank
#0
Computers Electronics & Technology
Monthly Traffic
Traffic Sources
Traffic Share By Country
- United States14.3%
- Nigeria7.3%
- Uzbekistan5%
- United Kingdom4.4%
- India4.3%
