Real-time customer support with personalized service, accessible through a mobile app.
Keenyx
$15/moStarting price
0Popularity
About Keenyx
Keenyx provides chatbots that generate answers exclusively from a user’s uploaded documents or website content. The system retrieves relevant passages from the knowledge base and restricts the model to those sources, preventing it from inventing information. Each reply includes a citation to the exact source used, and the bot refuses to answer when no supporting document exists. The tool is designed for teams that rely on internal or customer-facing documentation, such as SaaS companies, e-commerce businesses, professional services, and internal knowledge bases. Installation requires only a single script tag embedded in a website, and the widget integrates with platforms like Next.js, React, Shopify, WordPress, Webflow, and Framer. The platform emphasizes data privacy, with row-level security, server-side API keys, and encrypted connections. Keenyx runs on Google’s Gemini by default but supports alternative models upon request.
Key features
- Grounded answers from uploaded documents
- Exact source citations on every reply
- One-script tag installation
- Workspace isolation with row-level security
- Server-side API key management
- Rate-limited conversations by default
- Encrypted in-transit connections
- Multi-user team access on higher tiers
Use cases
- Answering customer support questions using help center and changelog content
- Handling shipping, returns, and policy inquiries for e-commerce sites
- Providing instant answers from SOPs and client documentation for professional services
Pros
- Answers are restricted to provided documents, eliminating hallucinations
- Cites exact sources for every response
- Single-script installation with no rebuild required
- Row-level security and server-side API keys for data protection
- Encrypted connections and rate-limiting by default
Cons
- No permanent free tier beyond trial period
- Growth and Scale plans are marked as coming soon
- Limited to one bot per Starter plan
- Requires document uploads to function
Frequently asked questions about Keenyx
How does Keenyx ensure answers are accurate?
Keenyx generates every reply exclusively from the uploaded knowledge base, such as PDFs, documentation, or website content. If the answer cannot be found in the provided sources, the bot explicitly states it does not know and cites the relevant document instead of guessing.
Which large language model does Keenyx use by default?
Keenyx runs on Google’s Gemini by default. However, the platform supports alternative models, including those from OpenAI or Anthropic, upon request for teams with specific requirements.
Is my data used to train any models?
No, your knowledge base and conversations are used solely to answer your own visitors and are never leveraged to train or fine-tune any models.
How long does it take to set up Keenyx?
Most teams can deploy Keenyx in under ten minutes by uploading documents or a URL and embedding a single script tag on their website.
Does Keenyx offer a free trial?
Keenyx does not provide a permanent free tier, but the Starter plan is available at a discounted rate for early adopters.
What security measures does Keenyx implement for data privacy?
Keenyx uses row-level security to isolate workspaces, server-side API keys to protect credentials, and encrypted connections (HTTPS) for all data in transit.
