Real-time customer support with personalized service, accessible through a mobile app.
Maxdesk
$20Starting price
0Popularity
About Maxdesk
Maxdesk is a help desk platform designed for small to mid-sized support teams. It consolidates ticketing, email management, SLA tracking, automation, and analytics into a single interface. The system ingests incoming emails automatically, converting them into threaded tickets with priorities, assignments, and internal notes. Users can manage ticket statuses, set SLA targets by priority, and track metrics such as first reply time and CSAT scores. Automation rules allow routing, tagging, and escalation without requiring engineering support. The dashboard provides live KPI updates, including open tickets, SLA breaches, and agent performance. Team roles and branding can be customized, with permissions managed through groups and custom roles. The platform emphasizes a streamlined workflow with keyboard shortcuts and a three-column ticket view.
Key features
- Email ticketing with automatic threading
- SLA management with priority-based targets
- Point-and-click automation rules
- Customizable team roles and permissions
- Real-time dashboard with live KPI updates
- Internal and public notes on tickets
- CSV export for ticket data
- Branding customization with logo and colors
Use cases
- Small to mid-sized support teams managing high ticket volumes
- Teams requiring automated ticket routing and escalation
- Organizations tracking SLA compliance and response times
Pros
- Unlimited agents and tickets without per-seat billing
- Built-in automation with point-and-click rules
- Priority-based SLA management with breach alerts
- Email-to-ticket conversion with threaded conversations
- Customizable team roles and branding options
Cons
- No explicit mention of mobile app support
- Limited to email-based ticket creation
- No public pricing details on the homepage
Frequently asked questions about Maxdesk
What is Maxdesk and who is it designed for?
Maxdesk is a help desk platform designed for small to mid-sized support teams. It consolidates ticketing, email management, SLA tracking, automation, and analytics into a single interface to streamline support workflows.
How does Maxdesk handle incoming emails?
Maxdesk automatically converts incoming emails into threaded tickets with priorities, assignments, and internal notes. Each workspace has its own support email address, and incoming mail is organized into tickets without manual intervention.
Does Maxdesk support automation for ticket management?
Yes, Maxdesk includes automation rules that allow routing, tagging, escalation, and auto-replies without requiring engineering support. Users can set triggers, conditions, and actions directly in the UI.
Can I track SLA compliance in Maxdesk?
Maxdesk provides SLA management with targets by priority, business hours awareness, and real-time breach alerts. The dashboard displays SLA compliance metrics, including first reply time and resolution targets.
What kind of dashboard and analytics does Maxdesk offer?
Maxdesk features a live dashboard with KPI updates such as open tickets, SLA breaches, agent performance, and CSAT scores. It includes 7-day trends, priority mix, and a live feed of recent activity for monitoring support operations.
How does Maxdesk handle team roles and branding?
Maxdesk allows customization of team roles, permissions, and branding. Users can create custom roles with a permission matrix, set up groups for routing, and apply their logo, colors, and fonts to the interface.
