Automate tailored conversations, analyze customer behavior, and automate lead gen, customer service, and sales.
7.5M visits/mo+5.9%#7 Automation & Agents
TalkReply AI
Website chatbot that answers visitor questions and captures callback requests
$89.99/moStarting price
About TalkReply AI
TalkReply AI provides a website chatbot that answers common questions about a small business using information from the business profile, services, hours, contact details, and saved FAQs. It supports five languages—English, Spanish, French, Haitian Creole, and Portuguese—when AI is enabled, though saved FAQ answers return in the language entered and do not auto-translate. The tool collects callback requests by gathering visitor names, emails, and messages for follow-up by the business team. Email alerts notify the team of new leads at a specified address, and weekly reports summarize conversations, new leads, and pending questions. Installation requires embedding a provided code snippet on an approved website domain, and visitors can chat without signing in. The service operates under usage limits, including up to 100 AI attempts per business per day and caps on email alerts and chat requests.
Key features
- Business-specific chatbot answers
- Five language support
- Callback request collection
- Email alerts for new leads
- Weekly reports
- Embeddable chat widget
- Visitor chat without login
- Business dashboard for management
Use cases
- Answering common customer questions on a business website
- Capturing callback requests from website visitors
- Providing multilingual support for small businesses
Pros
- Answers questions using business-specific information
- Supports five languages for replies and FAQs
- Captures callback requests with visitor details
- Sends email alerts and weekly reports
- No login required for website visitors
Cons
- Requires approved website domain for installation
- Usage limits apply (100 AI attempts per day)
- One-time setup fee of $299
- Visitor questions and callback messages capped at 2,000 characters
Frequently asked questions about TalkReply AI
How is the chatbot installed on my website?
TalkReply AI requires embedding a provided code snippet on an approved website domain before the closing body tag. The website builder must support custom embed code.
Which languages are supported by the chatbot?
With AI connected and enabled, replies are generated in English, Spanish, French, Haitian Creole, or Portuguese based on the visitor’s language. Saved FAQ answers return in the language entered and do not auto-translate.
Where do the chatbot’s answers come from?
Answers are generated from the business profile, services, hours, contact details, and saved FAQs. The owner can update this information in the dashboard. If information is missing, the chatbot may suggest a callback instead of providing an answer.
Can my team access the dashboard?
Clients can sign in and request access to a specific business, which the owner must approve. Approved clients can edit the chatbot and view conversations and leads, while access to other businesses remains restricted.
What happens if the AI usage limit is reached?
Saved answers take over if AI is unavailable or the daily limit of 100 AI attempts per business is reached. Saved answers do not automatically translate and are returned in the language entered.
How are callback requests handled?
The chatbot collects visitor names, emails, and messages for follow-up by the business team. Email alerts notify the team of new leads at a specified address, and weekly reports summarize conversations, new leads, and pending questions.
