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ChatNest
FreeStarting price
0Popularity
About ChatNest
ChatNest is an AI-powered chatbot service designed to be deployed on websites with minimal setup. Users create a chatbot, train it using business information such as FAQs, website content, or custom rules, and then embed it on their site using a single script tag. The platform supports integration with HTML, WordPress, Shopify, React, and Webflow sites. Once live, the chatbot handles customer inquiries by answering questions sourced from the provided knowledge base, with attribution to specific pages or FAQs. It includes features like lead capture, multilingual support, voice chat, and a live inbox for human takeover when needed. The service provides weekly insights on missed questions and new leads, helping businesses refine the bot’s responses over time.
Key features
- Answers with sources from business content
- Lead capture with email alerts
- Weekly insights digest
- Multilingual support (7 languages)
- Voice chat functionality
- Instant FAQ answers
- Knowledge base training from multiple sources
- Live inbox with manual takeover
Use cases
- 24/7 customer support for e-commerce sites
- Lead qualification for service businesses
- Multilingual customer assistance for global audiences
Pros
- No-code setup and deployment
- Answers cite sources from business data
- Supports multiple website platforms
- Multilingual support for seven languages
- Lead capture and live inbox for human handoff
Cons
- Daily message limits on free and lower-tier plans
- No offline or mobile app for management
- Requires website access for embedding
Frequently asked questions about ChatNest
Do I need to write any code to set up ChatNest?
No code is required. The chatbot is configured entirely through the dashboard, and embedding it on a website involves copying a single script tag into the site’s HTML.
How does the chatbot learn about my business?
The chatbot can be trained using four methods: pasting business information, adding FAQ pairs, setting behavior rules, or entering a website URL for automatic crawling of up to 25 pages on the free plan.
Which AI model powers ChatNest?
The platform uses a fast, frontier-class language model selected by ChatNest. No API keys or technical setup are required on the user’s side; training and embedding are handled through the dashboard.
Can I take over a conversation manually if needed?
Yes. The live inbox allows users to manually take over conversations, responding as a human while the visitor continues in the same thread.
Where can I install the ChatNest widget?
The widget can be installed on any website that supports a script tag, including plain HTML, WordPress, Shopify, React, and Webflow.
What happens if I exceed my daily message limit?
Visitors will see a friendly notice, and the conversation will pause until the next day or until the user upgrades their plan.
