Real-time customer support with personalized service, accessible through a mobile app.
Helm
$99Starting price
0Popularity
About Helm
Helm provides an AI support agent that can be deployed across website chat, voice, WhatsApp Business, Zalo, and Facebook Messenger. The agent answers customer queries using approved information from uploaded documents, website content, or FAQs, and shows the sources of its answers. It captures contact details, qualifies requests, and creates tickets while waiting for approval on risky actions. The system supports team handoff with full context, including transcripts and drafted next steps, returning replies to the original channel. Setup can be self-guided or managed, with the latter including knowledge import, channel configuration, testing, and widget installation guidance. The platform tracks usage through insights windows of 30 or 90 days, depending on the plan.
Key features
- Website chat deployment with hosted or embedded widget
- Real-time website voice support
- WhatsApp Business and Zalo OA integration
- Email and Facebook Messenger early access channels
- Knowledge import from documents, websites, or FAQs
- Request capture, qualification, and ticket creation
- Team handoff with full context and drafted next steps
- Usage insights with 30 or 90-day outcome tracking
Use cases
- Deploying an AI support agent on a company website for customer queries
- Expanding support to WhatsApp Business for messaging-based assistance
- Setting up a managed AI agent with guided configuration and testing
Pros
- Supports multiple channels including website chat, voice, WhatsApp, Zalo, and Facebook Messenger
- Answers based on approved company information with source attribution
- Captures, qualifies, and routes support requests with approval workflows
- Offers managed setup and pre-launch testing for new agents
- Provides outcome insights over 30 or 90 days depending on plan
Cons
- No free tier beyond a limited preview
- Website voice is an add-on with additional monthly cost
- Email, Messenger, and Zalo are in early access or beta
- Managed setup is a one-time paid service
Frequently asked questions about Helm
What channels does Helm support for customer conversations?
Helm supports website chat, real-time voice, WhatsApp Business, Zalo Official Account (beta), and Facebook Messenger (early access). The same agent and handoff rules apply across all connected channels.
How does Helm ensure answers are accurate and traceable?
Helm generates responses using approved information from uploaded documents, website content, or FAQs, and displays the sources of its answers. It also tracks full traces of messages, voice turns, retrieval, and tool calls for accountability.
Can Helm capture and route customer requests automatically?
Yes, Helm captures contact details, qualifies requests, and creates tickets while waiting for approval on risky actions. It also supports team handoff with full context, including transcripts and drafted next steps, returning replies to the original channel.
What setup options are available for deploying Helm?
Helm offers self-guided setup where users can build the agent in the workspace for free, or managed setup where the team imports knowledge, configures channels, defines handoffs, tests behavior, and guides widget installation before launch.
Does Helm provide insights into support performance?
Yes, Helm tracks usage through insights windows of 30 days for Core plans and 90 days for Scale plans, depending on the selected plan.
How can I try Helm before committing to a plan?
Helm offers a free preview where users can paste their website URL and preview a live assistant without signing up. This allows testing the support loop and setup process before making a decision.
