Real-time customer support with personalized service, accessible through a mobile app.
CuServly
€29/mStarting price
0Popularity
About CuServly
CuServly is a web-based AI customer service chatbot designed for businesses needing 24/7 multilingual support. It allows companies to train the bot on their own content by adding website URLs or uploading files in formats such as PDF, DOC, TXT, PPT, XLS, and CSV. This enables the chatbot to answer customer questions using internal FAQs, documentation, and resources. The platform provides knowledge base control within the portal, where users can view training content as Q&A pairs, track frequently asked questions, and directly manage entries by adding, editing, or deleting them. CuServly also offers analytics and conversation insights to monitor performance, along with an optional Human Assistance handoff feature for seamless agent intervention when needed. The tool is accessible via a web browser and requires no installation. It is particularly suited for small business owners, support teams, and operations managers looking to automate customer support while maintaining control over the knowledge base and improving response accuracy. The setup process is designed to be quick, allowing businesses to deploy a functional chatbot in minutes without requiring technical expertise.
Key features
- Multilingual support for 95 languages
- Train on website URLs or files (PDF, DOC, TXT, PPT, XLS, CSV)
- Knowledge base control with Q&A pair management
- Analytics and conversation insights
- Optional Human Assistance handoff for agent takeover
- Web-based access with no installation required
- Fast setup with chatbot creation in minutes
- Direct knowledge base management for tighter control
Use cases
- Building AI-powered customer support chatbots
- Onboarding customers with automated responses
- Providing multilingual support for global audiences
Pros
- Supports 95 languages for multilingual customer support
- Allows full control over the chatbot’s knowledge base with Q&A management
- Enables training via multiple file formats (PDF, DOC, TXT, PPT, XLS, CSV) and website URLs
- Offers optional Human Assistance for seamless agent intervention
- Provides analytics and conversation insights to monitor performance
Cons
- Limited file size constraints per plan for uploaded documents
- No conversation history in the Basic plan
- Human Assistance feature is only available in higher-tier plans
- Temporary service unavailability during maintenance periods
CuServly videos
Frequently asked questions about CuServly
What languages does CuServly support?
CuServly supports 95 languages for both understanding and responding to customer queries.
Is there a free plan or trial available for CuServly?
Yes, CuServly offers a 7-day free trial with no credit card required, allowing users to test the platform before committing.
Can I cancel my CuServly subscription at any time?
Yes, subscriptions can be canceled at any time, and users retain access to their account until the end of the billing period.
How can I control the knowledge base of my CuServly chatbot?
Users can access the Knowledgebase view within the CuServly portal to view, add, edit, or delete Q&A pairs and track frequently asked questions.
Can I customize the appearance and behavior of my CuServly chatbot?
Yes, CuServly allows customization of colors, logo, avatar, widget design, predefined messages, and fallback responses for unanswered queries.
What data formats can I use to train my CuServly chatbot?
CuServly supports training with website URLs or files in PDF, DOC, TXT, PPT, XLS, and CSV formats.
