Real-time customer support with personalized service, accessible through a mobile app.
iCallina
€319Starting price
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About iCallina
iCallina is a voice AI operations manager designed specifically for dental clinics in Spain. It functions as a 24/7 front-desk assistant, answering inbound calls, managing scheduling, handling patient inquiries, and performing follow-ups without human intervention. The system is built to integrate with local dental workflows and software such as Gesden and Nemotec, enabling two-way calendar synchronization and specialty-specific agenda routing for services like implantology or orthodontics. iCallina supports native Castilian and Catalan with dynamic language code-switching during calls, and extends support to over 60 additional languages for international patients. It automatically triggers outbound callbacks to website leads within 60 seconds and sends instant WhatsApp confirmations with appointment details, clinic location, and preparation instructions. The platform is fully compliant with AEPD and GDPR data protection requirements in Spain and is deployed via standard call forwarding with existing telecom providers without requiring new hardware or IT changes.
Key features
- 24/7 call answering with <2 ring latency
- Dynamic language code-switching between Spanish and Catalan
- Automated outbound callbacks to website leads in under 60 seconds
- Instant WhatsApp appointment confirmations with location and instructions
- Two-way calendar sync with Gesden and Nemotec PMS
- Specialty agenda routing for implantology, orthodontics, endodontics
- Siesta-hour coverage (14:00–16:30)
- Insurance verification for major Spanish mutuas
Use cases
- Handling high call volumes during siesta hours and after clinic closure
- Capturing and converting website leads into booked appointments automatically
- Preventing no-shows by sending WhatsApp reminders and waitlist texts
Pros
- Native Castilian and Catalan voice AI with mid-sentence language switching
- Direct integration with Spanish dental software (Gesden, Nemotec)
- Automated WhatsApp confirmation loops and outbound lead callbacks
- AEPD and GDPR compliant for Spanish data protection
- Zero-hardware deployment via existing telecom providers
Cons
- Limited to dental clinics in Spain
- Requires existing Spanish telecom infrastructure for deployment
- No public pricing information available on the website
Frequently asked questions about iCallina
What is iCallina and who is it designed for?
iCallina is a voice AI operations manager specifically built for dental clinics in Spain. It functions as a 24/7 front-desk assistant, handling inbound calls, scheduling, patient inquiries, and follow-ups without human intervention.
How does iCallina handle language support for patients?
iCallina answers calls in native Castilian and Catalan with dynamic language code-switching during conversations. It also supports over 60 additional languages for international patients.
Does iCallina integrate with dental practice management software?
Yes, iCallina integrates directly with Spanish dental software such as Gesden and Nemotec, enabling two-way calendar synchronization and specialty-specific agenda routing.
How quickly does iCallina respond to website leads?
iCallina automatically triggers outbound callbacks to website leads within 60 seconds of submission, capturing high-intent patients instantly.
Is iCallina compliant with data protection regulations in Spain?
Yes, iCallina is fully compliant with AEPD and GDPR data protection requirements in Spain.
What hardware or IT changes are required to use iCallina?
iCallina deploys via standard call forwarding with existing telecom providers and does not require new hardware or IT changes.
