Khoros

Customize customer experiences, analyze sentiment, and optimize engagement with AI-driven analytics.

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About Khoros

Khoros is an all-in-one customer engagement platform that enables organizations to build meaningful relationships with their customers. It provides powerful tools for customer service, marketing, and social media management that can be used to streamline customer experiences across channels. With Khoros, businesses can easily create an omnichannel customer journey that is tailored to their needs. It provides a comprehensive suite of features such as customer journey mapping, customer segmentation, AI-powered analytics, and automated workflows to help optimize engagement and drive success. Additionally, Khoros can be used to analyze customer sentiment and provide personalized recommendations based on customer feedback. With Khoros, organizations can build deeper relationships with their customers and drive valuable customer engagement.

Khoros, LLC

Austin, United States · Founded 2010

Founded: 2010
Headquarters: Austin, United States

Key features

Create an omnichannel customer journey tailored to customer needs
Analyze customer sentiment and provide personalized recommendations
Utilize AI-powered analytics to optimize customer engagement
Customer journey mapping
Customer segmentation
Automated workflows

Use cases

Create a seamless customer experience across multiple channels
Improve customer satisfaction by analyzing sentiment and providing personalized recommendations
Optimize customer engagement using AI-powered analytics

Pros

AI-native platform designed to orchestrate customer conversations across multiple channels
Integrates two specialized AI products (Aurora AI for community management and Iris® AI for social media) into a unified system
Leverages 20 years of customer conversation data to train AI models for improved engagement
Offers automated moderation, self-service, and intelligent knowledge synthesis to scale support and community interactions
Provides cross-channel analytics and engagement routing to optimize customer interactions in real time

Cons

May require significant setup and integration effort due to its comprehensive and AI-native architecture
Potential complexity for smaller organizations unfamiliar with enterprise-level customer engagement platforms
Dependence on large volumes of historical data for optimal AI performance could limit effectiveness for new deployments

Frequently asked questions about Khoros

What does Khoros do?

Khoros is an AI-native customer engagement platform that orchestrates customer conversations across communities and social channels. It uses Aurora AI for community management and Iris® AI for social media management, enabling organizations to listen, analyze, and respond intelligently to customer interactions at scale.

Who is Khoros designed for?

Khoros is designed for large enterprises, particularly in industries like financial services, retail, technology, telecommunications, travel, and hospitality. It serves businesses looking to build deeper customer relationships through AI-powered community engagement and social media management.

How does Khoros use AI?

Khoros integrates AI into its core platform, using a shared intelligence layer to analyze customer conversations, social signals, and support interactions. This AI-driven approach powers features like automated moderation, knowledge synthesis, content creation, and engagement routing across channels.

What are the main products offered by Khoros?

Khoros offers two main AI-native products: Aurora AI for community management and Iris® AI for social media management. Aurora AI focuses on transforming customer questions into scalable knowledge, while Iris® AI handles social listening, publishing, and engagement across multiple channels.

Can Khoros integrate with other tools or platforms?

Yes, Khoros is designed to integrate with existing enterprise systems, including customer support, CRM, and marketing platforms. It provides developer resources and APIs to enable seamless connectivity with third-party tools and workflows.

How do I get started with Khoros?

Prospective users can explore Khoros by visiting the platform’s website to learn about Aurora AI and Iris® AI, or by contacting the sales team for a consultation. Khoros also offers resources such as training, certification, and product coaching to help teams onboard effectively.