Real-time customer support with personalized service, accessible through a mobile app.
KNO
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About KNO
KNO is an AI-driven platform designed to enhance user engagement and support within software products through conversational assistance. It offers a Slack-based assistant that provides quick answers to product-related questions, enabling teams to resolve queries without leaving their workflow. The platform includes a low-code help widget that integrates directly into software products, serving as an in-product guide and companion to assist users as they navigate features and workflows. KNO also features an enterprise documentation search platform, allowing users to access detailed, context-aware information for deeper insights and troubleshooting. By centralizing support and guidance within the product interface, KNO aims to reduce friction in user onboarding and ongoing usage. The tool is particularly suited for software companies looking to improve user adoption, reduce support burdens, and enhance overall product satisfaction. It supports both internal teams and external users by providing immediate, accurate responses to product-related inquiries. KNO emphasizes seamless integration and ease of use, ensuring that users can find answers quickly without disrupting their workflow.
Key features
- Comprehensive conversational assistance
- Slack assistant for quick answers
- Low-code help widget with KNO
- In-product guide and companion
- Enterprise documentation search platform
- Enhanced user experience
Use cases
- Enable users to quickly find answers to their questions via Slack assistant
- Provide comprehensive conversational assistance with KNO widget
- Enhance user experience with in-product guide and documentation search
Pros
- Provides instant in-product assistance to reduce support ticket volume
- Offers AI-driven answers trained on OpenAI's GPT-3 model with 800GB of information
- Supports custom knowledge sources for tailored responses
- Maintains user privacy by keeping queries within the algorithm
- Available across multiple channels including Slack, WhatsApp, and APIs
Cons
- Limited to publicly available web data unless custom sources are configured
- Training KNO on specific topics requires direct outreach to the provider
- No clear pricing information available publicly
Frequently asked questions about KNO
What does KNO know?
KNO can answer general questions about technical issues, particularly around AI and ML, and also handles non-technical questions effectively. It can be trained on publicly available web data and prioritize knowledge from specific sources, such as a company's own help resources.
How do I use KNO?
If your Slack workspace allows app installations, you can add KNO via a provided link. After installation, you can engage with KNO in a private conversation or add it to a Slack channel to start asking questions.
Can I train KNO on specific topics?
Yes, KNO supports training on specific topics by prioritizing knowledge from prescribed sources, such as a company's documentation or help resources. Additional customization options may be available upon request.
What about my privacy with KNO?
KNO ensures user privacy by keeping all questions and interactions confidential within its algorithm. User identities are not associated with the questions asked, and further details can be found in the privacy policy.
Who is behind KNO?
KNO is developed by Alltius Inc., a team of engineers, data scientists, and designers focused on transforming product enablement through improved question-and-answer exchanges for users and teams.
Is KNO available for use outside of Slack?
Yes, KNO offers multiple channels for deployment, including in-product widgets, APIs, and integrations with platforms like WhatsApp and Teams, designed to assist users across different form factors.
