Real-time customer support with personalized service, accessible through a mobile app.
Pluno
€0.90Starting price
12KMonthly visits
18Popularity
About Pluno
Pluno is an AI-powered support agent designed specifically for B2B teams using Zendesk to handle complex technical tickets. Unlike generic FAQ-based AI tools, Pluno learns from resolved tickets, help center articles, Slack conversations, Jira issues, logs, and APIs to understand troubleshooting steps, edge cases, and product-specific problems. It integrates directly into Zendesk workflows, providing diagnostic steps, on-brand reply suggestions, and cross-checked evidence for each ticket. When confident in its resolution, Pluno auto-resolves issues; otherwise, it escalates cases to human agents with full context, reducing diagnostic time and improving handoff efficiency. The platform continuously improves from resolved tickets and operates LLMs hosted on Microsoft Azure with SOC-2 and GDPR compliance controls. Teams can validate Pluno’s impact through free simulations before committing to the solution, ensuring measurable improvements in resolution rates and handle times. Pluno is particularly suited for B2B support teams dealing with high volumes of technical issues, such as software debugging, configuration errors, or integration problems, where context from past interactions and connected tools is critical for accurate resolutions.
Key features
- Learns from historical tickets and help center content
- Integrates with Slack, Jira, logs, and APIs for cross-checked evidence
- Auto-resolves high-confidence technical support cases
- Escalates low-confidence cases with full context for engineering handoffs
- Continuously improves from resolved tickets
- Hosts LLMs on Microsoft Azure with SOC-2 and GDPR controls
- Provides on-brand reply suggestions
- Offers free simulations to validate performance improvements
- Operates within Zendesk for seamless support workflows
Use cases
- Automating resolution of recurring technical support tickets
- Reducing handle time and improving autonomous resolution rates
- Accelerating engineering handoffs for complex or low-confidence cases
Pros
- Resolves complex technical B2B tickets automatically by learning from historical tickets and connected tools
- Provides on-brand response suggestions and debugging steps integrated into Zendesk workflows
- Escalates low-confidence cases with full diagnostic context to engineering teams for faster resolution
- Hosts LLMs on Microsoft Azure with SOC-2 and GDPR compliance controls
- Offers free simulations to validate performance improvements before full deployment
Cons
- Limited to B2B teams using Zendesk as the primary support platform
- Requires integration with historical tickets, help center content, and connected tools for optimal performance
- Complex setup may involve configuring multiple data sources and APIs
Frequently asked questions about Pluno
What types of tickets can Pluno resolve?
Pluno is designed to resolve complex technical B2B tickets, including debugging steps, edge cases, and product-specific problems that require context from past tickets, help center content, and connected tools like Slack, Jira, logs, and APIs.
Who is Pluno best suited for?
Pluno is best suited for B2B support teams using Zendesk that handle high volumes of technical tickets and require AI assistance to reduce manual diagnostic work and improve resolution efficiency.
How does Pluno integrate with existing tools?
Pluno integrates with Zendesk as the primary support platform and connects to Slack, Jira, logs, and APIs to gather context and provide accurate resolutions or escalations with full diagnostic details.
Can Pluno be tested before full deployment?
Yes, Pluno offers free simulations to test its performance against current AI agents or manual processes before committing to the solution, allowing teams to validate improvements in resolution rates and handle times.
What compliance standards does Pluno follow?
Pluno processes all data in Europe and hosts LLMs through Microsoft Azure, ensuring compliance with SOC-2 and GDPR standards for data security and privacy.
How does Pluno handle escalations to human agents?
Pluno escalates low-confidence cases to human agents with full diagnostic context, including troubleshooting steps, tool outputs, and relevant references, enabling faster and more informed resolutions.
Pluno Website Engagement
Last Update: 9 days ago
Total Monthly Visits
0
Bounce Rate
0%
Visit Duration (avg)
0.00s
Pages Per Visit
0
Country Rank
0
Germany
Global Rank
0
Monthly Traffic
Traffic Sources
Traffic Share By Country
- Nigeria22%
- Switzerland19%
- United States11.6%
- Canada9.5%
- India7.3%
