Total Ops

£2Starting price

0Popularity

About Total Ops

Total Ops automates the process of capturing, responding to, and progressing customer enquiries across multiple channels. The system begins by analyzing a company’s public website to identify the products or services offered and the language used in customer communications. It then creates tailored enquiry templates that reflect the business’s actual offerings. Once configured, the tool handles incoming enquiries by capturing details, answering questions, and automatically progressing the next steps without manual intervention. The platform integrates with existing tools such as inboxes, CRMs, and calendars to ensure seamless operation. It is designed to prevent missed enquiries and reduce the workload on teams by automating repetitive tasks. The system is tested and refined before full deployment, with ongoing weekly adjustments to optimize performance.

Key features

Website analysis for enquiry template creation
Automated enquiry capture and response
Integration with inboxes, CRMs, and calendars
Multi-channel enquiry handling
Live testing before full deployment
Weekly performance tuning
No-code setup process
Real-time enquiry progression

Use cases

Handling customer enquiries for e-commerce businesses
Automating lead qualification for service providers
Managing high-volume customer support channels

Pros

Automates enquiry handling across multiple channels
Integrates with existing business tools like CRMs and calendars
Reduces missed customer enquiries
Requires no payment or card details to start
Configures automatically based on public website content

Cons

Requires a website to function
No free tier available after trial
Limited to English-language websites

Frequently asked questions about Total Ops

What does Total Ops do?

Total Ops automates the handling of customer enquiries across channels like WhatsApp, email, and website chatbots by capturing details, answering questions, and progressing next steps without manual intervention.

Who is Total Ops suitable for?

The tool is designed for businesses of varying complexity, from those with repetitive enquiry types to those with high volumes and diverse enquiries requiring deep system integrations.

How does the pricing model work?

Pricing includes a one-off build cost based on complexity, followed by a monthly usage cost and maintenance fee that scales with enquiry volume and the amount of data processed per enquiry.

Does Total Ops integrate with existing tools?

Yes, every build integrates with existing systems such as inboxes, CRMs, calendars, and other tools to pull live data like customer records, pricing, and invoicing information.

Can Total Ops handle back-and-forth conversations?

Yes, the system is designed to manage multi-step interactions, not just single replies, ensuring enquiries are fully resolved without manual follow-up.

How do I get started with Total Ops?

Start by entering your website address to generate tailored enquiry templates, then create an account to see the system handle real enquiries live. Alternatively, book a 20-minute meeting for a discussion.