Automate customer service, track interactions, gather insights for improving customer support performance.
5.2M visits/mo-12.1%#17 Chatbots & Assistants
£2Starting price
About Total Ops
Total Ops automates the process of capturing, responding to, and progressing customer inquiries across multiple channels. The system begins by analyzing a company’s public website to identify the products or services offered and the language used in customer communications. It then creates tailored inquiry templates that reflect the business’s actual offerings. Once configured, the tool handles incoming inquiries by capturing details, answering questions, and automatically progressing the next steps without manual intervention. The platform integrates with existing tools such as inboxes, CRMs, and calendars to ensure seamless operation. It is designed to prevent missed inquiries and reduce the workload on teams by automating repetitive tasks. The system is tested and refined before full deployment, with ongoing weekly adjustments to optimize performance.
Key features
- Website analysis for inquiry template creation
- Automated inquiry capture and response
- Integration with inboxes, CRMs, and calendars
- Multi-channel inquiry handling
- Live testing before full deployment
- Weekly performance tuning
- No-code setup process
- Real-time inquiry progression
Use cases
- Handling customer inquiries for e-commerce businesses
- Automating lead qualification for service providers
- Managing high-volume customer support channels
Pros
- Automates inquiry handling across multiple channels
- Integrates with existing business tools like CRMs and calendars
- Reduces missed customer inquiries
- Requires no payment or card details to start
- Configures automatically based on public website content
Cons
- Requires a website to function
- No free tier available after trial
- Limited to English-language websites
Frequently asked questions about Total Ops
What does Total Ops do?
Total Ops automates the handling of customer inquiries across channels like WhatsApp, email, and website chatbots by capturing details, answering questions, and progressing next steps without manual intervention.
Who is Total Ops suitable for?
The tool is designed for businesses of varying complexity, from those with repetitive inquiry types to those with high volumes and diverse inquiries requiring deep system integrations.
How does the pricing model work?
Pricing includes a one-off build cost based on complexity, followed by a monthly usage cost and maintenance fee that scales with inquiry volume and the amount of data processed per inquiry.
Does Total Ops integrate with existing tools?
Yes, every build integrates with existing systems such as inboxes, CRMs, calendars, and other tools to pull live data like customer records, pricing, and invoicing information.
Can Total Ops handle back-and-forth conversations?
Yes, the system is designed to manage multi-step interactions, not just single replies, ensuring inquiries are fully resolved without manual follow-up.
How do I get started with Total Ops?
Start by entering your website address to generate tailored inquiry templates, then create an account to see the system handle real inquiries live. Alternatively, book a 20-minute meeting for a discussion.
