Real-time customer support with personalized service, accessible through a mobile app.
Uservoice
1MMonthly visits
50Popularity
About Uservoice
Uservoice is an all-in-one customer service and feedback platform designed to help businesses create meaningful relationships with their customers. It’s easy to use, with drag-and-drop features that make it simple to set up and customize a customer support system. It’s also highly scalable, allowing businesses to tailor their customer service needs to their individual needs and goals. Uservoice allows businesses to easily collect and analyze customer feedback, track customer service responses, and respond to customer inquiries quickly and effectively. It also provides powerful tools for segmenting customers, creating custom surveys, and analyzing customer data. With Uservoice, businesses can easily identify areas where they can make improvements and take action to build customer loyalty.Uservoice’s intuitive design makes it an ideal platform for businesses of all sizes, from small companies and startups to large enterprises.
UserVoice
San Francisco, United States · Founded 2008
- Founded
- 2008
- Headquarters
- San Francisco, United States
Key features
- Track customer service responses
- Analyze feedback
- Create custom surveys
- Segment customers
- Monitor & act on customer feedback
- Easily collect and analyze customer data
Use cases
- Small businesses can use Uservoice to improve their customer support system and increase customer satisfaction.
- Large enterprises can use Uservoice to segment their customers and create targeted marketing campaigns.
- Startups can use Uservoice to collect and analyze customer feedback and make data-driven decisions.
Pros
- Centralizes fragmented customer signals into revenue-weighted insights for data-driven decision-making
- Integrates with existing tools such as Salesforce, Zendesk, Gong, and Slack for seamless workflow alignment
- Provides AI-powered theme detection to surface emerging customer needs and market shifts automatically
- Offers role-specific views for product, customer success, and revenue teams to align around shared customer truth
- Includes SOC 2 Type 2, GDPR, and WCAG compliance for robust security and accessibility standards
Cons
- May require initial setup and integration time to align with existing workflows and tools
- Primarily focused on enterprise and mid-market customers, potentially less suited for very small businesses
Frequently asked questions about Uservoice
What is UserVoice?
UserVoice is a customer intelligence platform that centralizes feedback from support tickets, NPS, sales calls, and product portals, then uses AI to surface revenue-weighted insights for product, customer success, and revenue teams.
Who should use UserVoice?
UserVoice is designed for product, customer success, and revenue teams seeking to align around customer-driven insights and prioritize actions based on revenue impact.
How does UserVoice work?
UserVoice aggregates signals from multiple customer touchpoints, applies AI to detect themes, and weights insights by revenue impact to provide a shared view of customer needs across teams.
What integrations does UserVoice support?
UserVoice integrates with tools like Salesforce, Zendesk, Gainsight, Gong, Slack, Jira, and Azure DevOps to automatically enrich feedback with account and contract data.
Is UserVoice secure and compliant?
Yes, UserVoice is SOC 2 Type 2 certified, GDPR compliant, and built to WCAG accessibility standards, ensuring data security and usability for all users.
How does UserVoice differ from other feedback tools?
Unlike feedback boards or PM-focused tools, UserVoice combines structured feedback collection, AI-powered theme detection, and revenue weighting to provide cross-functional insights for product, CS, and revenue teams.
Uservoice Website Engagement
Last Update: 9 days ago
Total Monthly Visits
0
Bounce Rate
0%
Visit Duration (avg)
0.00s
Pages Per Visit
0
Country Rank
0
United States
Global Rank
0
Category Rank
#0
Business Services
Monthly Traffic
Traffic Sources
Traffic Share By Country
- United States38.8%
- United Kingdom6.5%
- Germany3.9%
- India3.8%
- Canada3.4%
