Uservoice

Track customer service, analyze feedback, create surveys, segment customers, and monitor & act on feedback easily.

Chatbots & Assistants Customer SupportPaid

965KMonthly visits

50Popularity

About Uservoice

Uservoice is an all-in-one customer service and feedback platform designed to help businesses create meaningful relationships with their customers. It’s easy to use, with drag-and-drop features that make it simple to set up and customize a customer support system. It’s also highly scalable, allowing businesses to tailor their customer service needs to their individual needs and goals. Uservoice allows businesses to easily collect and analyze customer feedback, track customer service responses, and respond to customer inquiries quickly and effectively. It also provides powerful tools for segmenting customers, creating custom surveys, and analyzing customer data. With Uservoice, businesses can easily identify areas where they can make improvements and take action to build customer loyalty.Uservoice’s intuitive design makes it an ideal platform for businesses of all sizes, from small companies and startups to large enterprises.

UserVoice

San Francisco, United States · Founded 2008

Founded: 2008
Headquarters: San Francisco, United States

Key features

Track customer service responses
Analyze feedback
Create custom surveys
Segment customers
Monitor & act on customer feedback
Easily collect and analyze customer data

Use cases

Small businesses can use Uservoice to improve their customer support system and increase customer satisfaction.
Large enterprises can use Uservoice to segment their customers and create targeted marketing campaigns.
Startups can use Uservoice to collect and analyze customer feedback and make data-driven decisions.

Pros

Centralizes fragmented customer signals into revenue-weighted insights for data-driven decision-making
Integrates with existing tools such as Salesforce, Zendesk, Gong, and Slack for seamless workflow alignment
Provides AI-powered theme detection to surface emerging customer needs and market shifts automatically
Offers role-specific views for product, customer success, and revenue teams to align around shared customer truth
Includes SOC 2 Type 2, GDPR, and WCAG compliance for robust security and accessibility standards

Cons

May require initial setup and integration time to align with existing workflows and tools
Primarily focused on enterprise and mid-market customers, potentially less suited for very small businesses

Frequently asked questions about Uservoice

What is UserVoice?

UserVoice is a customer intelligence platform that centralizes feedback from support tickets, NPS, sales calls, and product portals, then uses AI to surface revenue-weighted insights for product, customer success, and revenue teams.

Who should use UserVoice?

UserVoice is designed for product, customer success, and revenue teams seeking to align around customer-driven insights and prioritize actions based on revenue impact.

How does UserVoice work?

UserVoice aggregates signals from multiple customer touchpoints, applies AI to detect themes, and weights insights by revenue impact to provide a shared view of customer needs across teams.

What integrations does UserVoice support?

UserVoice integrates with tools like Salesforce, Zendesk, Gainsight, Gong, Slack, Jira, and Azure DevOps to automatically enrich feedback with account and contract data.

Is UserVoice secure and compliant?

Yes, UserVoice is SOC 2 Type 2 certified, GDPR compliant, and built to WCAG accessibility standards, ensuring data security and usability for all users.

How does UserVoice differ from other feedback tools?

Unlike feedback boards or PM-focused tools, UserVoice combines structured feedback collection, AI-powered theme detection, and revenue weighting to provide cross-functional insights for product, CS, and revenue teams.