An AI-driven experience management platform for enterprises to collect multi-channel feedback, analyze structured and unstructured data, and deliver actionable insights.
Rereflect
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About Rereflect
Rereflect processes customer feedback from multiple sources such as reviews, chats, and support tickets to generate structured insights. It scores sentiment for each piece of feedback with confidence values, automatically extracts and categorizes pain points, and identifies feature requests ranked by frequency. The tool flags high-risk accounts where sentiment is negative or churn is likely, suggesting predefined playbooks to address issues before they escalate. Feedback can be ingested from various platforms including Slack, Intercom, Zendesk, email, CSV files, and custom webhooks, while actionable insights can be sent to issue trackers like Jira, Linear, or Asana. All processing occurs within the user’s own infrastructure, ensuring data remains under their control. The system supports self-hosting with minimal setup requirements and offers optional AI enhancements through local or external LLM integrations.
Key features
- Sentiment analysis with confidence scoring
- Automatic pain point extraction and categorization
- Feature request deduplication and ranking
- Churn risk detection with playbook suggestions
- Multi-platform feedback ingestion (Slack, Intercom, Zendesk, email, CSV, webhooks)
- Integration with issue trackers (Jira, Linear, Asana)
- CRM integrations (HubSpot, Salesforce)
- SSO support (OIDC and SAML 2.0)
Use cases
- Analyzing customer support tickets to identify recurring issues
- Prioritizing product roadmap based on feature requests from feedback
- Proactively addressing churn risks by monitoring sentiment trends
Pros
- Open-source and free to use under MIT license
- Self-hosted with no usage caps or fees
- Supports multiple feedback sources and issue trackers
- Provides sentiment scoring, pain point extraction, and feature request ranking
- Includes churn risk detection with confidence intervals
Cons
- Requires self-hosting setup with PostgreSQL and Redis
- Churn prediction model requires labeled customer data to activate
- SAML SSO supports SP-initiated login only
- Discord alerts available but not as a feedback source
Frequently asked questions about Rereflect
Is Rereflect really free to use?
Yes, Rereflect is completely free and open-source under the MIT license. There are no plans, seats, usage caps, or fees of any kind. Users deploy it on their own infrastructure at no cost.
How do I self-host Rereflect?
Clone the repository from GitHub and follow the self-hosting guide in the README. The stack is Docker-friendly and requires a PostgreSQL database, a Redis instance, and optionally an LLM API key. Most setups are running in under 30 minutes.
Do I need an LLM API key to use Rereflect?
No, Rereflect ships with VADER sentiment analysis, which runs entirely locally with no external API calls. Optional AI features like the Copilot or LLM-powered categorization require an API key, but your data remains under your control.
Can I use Rereflect without sending data to an external LLM?
Yes, with the VADER-only configuration, all processing happens on your own server. You can also run a local LLM (e.g., via Ollama) and configure Rereflect to use it without sending data externally.
What integrations are supported by Rereflect?
Inbound feedback sources include Slack, Intercom, Zendesk, email forwarding, CSV import, and custom webhooks. Outbound issue trackers include Jira, Linear, and Asana, with additional CRM integrations like HubSpot and Salesforce.
Who owns the data processed by Rereflect?
Users own their data entirely, as Rereflect runs on their infrastructure. Feedback data never leaves the user's servers unless an external LLM API key is explicitly configured.
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