An AI-driven experience management platform for enterprises to collect multi-channel feedback, analyze structured and unstructured data, and deliver actionable insights.
Claform
$25Starting price
98Monthly visits
0Popularity
About Claform
Claform is a unified platform for creating, distributing, analyzing, and automating surveys and feedback programs. It supports over 35 question types, logic branching, piping, and randomization, with a drag-and-drop editor for surveys, forms, quizzes, and payment forms. The platform enables distribution across eight channels including email, SMS, WhatsApp, voice IVR, kiosk, print QR, Slack, and Microsoft Teams, with real-time tracking and built-in compliance. AI-powered analytics provide automated insights such as sentiment analysis, churn prediction, health scoring, and executive reports, alongside customizable dashboards with eight widget types. Workflow automation allows routing data to CRM systems, Slack notifications, email list syncing, and report generation without requiring code. Security features include SOC 2 compliance, GDPR readiness, SAML 2.0 SSO, MFA, AES-256 encryption, RBAC, and audit logs. Mobile SDKs support iOS, Android, React Native, and Flutter with offline mode and biometric authentication.
Key features
- Drag-and-drop survey builder with logic branching and piping
- Multi-channel distribution (email, SMS, WhatsApp, voice IVR, kiosk, print QR, Slack, Teams)
- AI analytics including sentiment analysis, churn prediction, and health scoring
- Workflow automation with 13 triggers and 23 actions
- Mobile SDKs for iOS, Android, React Native, and Flutter
- HIPAA-ready for healthcare use cases
- Custom dashboards with 8 widget types
- SAML 2.0 SSO and MFA for enterprise security
Use cases
- Customer feedback programs including NPS, CSAT, and CES
- Employee engagement surveys and 360-degree feedback
- Market research with quotas and cross-tabulation
Pros
- 35+ question types and 675+ templates
- 8 distribution channels including SMS, WhatsApp, and voice IVR
- AI-powered analytics with sentiment analysis and churn prediction
- 80+ integrations including Salesforce, HubSpot, Slack, and Zapier
- Mobile SDKs for iOS, Android, React Native, and Flutter
Cons
- Free plan limited to 3 surveys and 100 responses
- No explicit mention of API access beyond webhooks and REST API
- Enterprise features require higher-tier plans
Frequently asked questions about Claform
What is Claform?
Claform is an all-in-one survey and feedback platform that allows users to create, distribute, analyze, and automate surveys and feedback programs from a single interface.
Who should use Claform?
Claform is designed for teams across industries such as customer experience, employee engagement, market research, education, healthcare, retail, and enterprise organizations.
Does Claform offer AI-powered features?
Yes, Claform includes an AI agent called Clue that drafts surveys, refines questions, translates content, and provides automated insights like sentiment analysis and churn prediction.
What distribution channels does Claform support?
Claform supports eight distribution channels including email, SMS, WhatsApp, voice IVR, kiosk, print QR, Slack, and Microsoft Teams.
Does Claform integrate with other tools?
Yes, Claform offers over 80 integrations including Salesforce, HubSpot, Slack, Microsoft Teams, Zapier, Mailchimp, Google Sheets, Notion, and webhooks.
How does Claform handle security and compliance?
Claform is SOC 2 compliant, GDPR ready, and includes features such as SAML 2.0 SSO, MFA, AES-256 encryption, RBAC, audit logs, and compliance with GDPR, TCPA, and CASL.
Claform Website Engagement
Last Update: 9 days ago
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