Real-time customer support with personalized service, accessible through a mobile app.
woku
FreeStarting price
1.1KMonthly visits
1Popularity
About woku
woku is an AI-powered platform designed to capture, analyze, and act on customer feedback across multiple channels, including WhatsApp, calls, email, and web interactions. The tool processes unstructured feedback from sources such as reviews, NPS, CSAT, CES, and form responses, transforming raw comments into actionable insights. It identifies critical signals like churn risks and service issues in real time, enabling teams to respond promptly by generating support tickets or initiating improvement projects. The platform consolidates feedback into a unified dashboard, where each comment is converted into structured alerts, tickets, reports, goals, and action plans tailored to business needs. woku automates workflows by assigning tasks based on roles, triggering keyword-based alerts, and facilitating scheduled exports to email or SFTP for further analysis. Teams receive concise summaries of feedback trends, suggested solutions, and clear follow-up tasks, streamlining systematic improvement efforts. By bridging the gap between customer sentiment and operational action, woku helps organizations enhance customer satisfaction and reduce churn through data-driven decision-making. The system is particularly suited for customer support, product, and CX teams seeking to operationalize feedback at scale.
Key features
- Multi-channel feedback capture (WhatsApp, calls, email, web)
- Real-time risk detection and alert triggering
- AI-powered sentiment analysis and text summarization
- Automated ticket creation and assignment workflows
- Scheduled reports and exports (email, SFTP)
- Data Studio integration for AI-generated dashboards
- SSO with SAML 2.0/OIDC and role-based permissions
- Multi-factor authentication and audit logging
Use cases
- Post-sales customer support and issue resolution
- Product quality improvement through systematic feedback analysis
- Customer churn risk mitigation and retention strategies
Pros
- Processes unstructured feedback from multiple channels (WhatsApp, calls, email, web)
- Real-time detection of risks such as churn signals and service issues
- Converts qualitative feedback into structured tickets, reports and action plans
- Supports automated workflows with keyword alerts and role-based assignment
- Provides AI-generated summaries, sentiment analysis and dashboard creation
Cons
- Requires credits for responses and WhatsApp messages, limiting free usage
- Pricing structure based on annual credit pools with unused credits accumulating
- No clear indication of support for languages other than Spanish
- Corporate plan requires direct contact, suggesting limited self-service options
Frequently asked questions about woku
What problem does woku solve?
woku converts customer feedback from WhatsApp, calls, email and web channels into actionable insights. It detects risks such as churn signals and service issues in real time, triggering support tickets or improvement projects to protect revenue.
What tools does woku include?
The platform includes tools for measuring NPS, CSAT, CES, form responses, review aggregation, data analysis, and action planning. It also supports automated workflows like keyword-based alerts, role-based assignment, and scheduled exports.
How does woku work for post-sales teams?
woku captures post-sales feedback from multiple channels, analyzes it with AI, and converts each comment into alerts, support tickets, reports, goals, and action plans. Teams receive structured summaries, suggested solutions, and assigned tasks for systematic follow-up.
Does woku integrate with other systems?
woku supports automated workflows including scheduled exports to email or SFTP, and role-based assignment of tasks. It is designed to fit into existing customer service and post-sales workflows.
How can I get started with woku?
Users can start by signing up on the woku website and accessing the platform to begin capturing and analyzing customer feedback. Documentation and support resources are available to guide implementation.
What kind of customer feedback can woku analyze?
woku analyzes feedback from WhatsApp, calls, email, web channels, NPS, CSAT, CES, form responses, and review platforms. It converts each comment into structured insights for further action.
woku Website Engagement
Last Update: 9 days ago
Total Monthly Visits
0
Bounce Rate
0%
Visit Duration (avg)
0.00s
Pages Per Visit
0
Country Rank
0
Chile
Global Rank
0
Monthly Traffic
Traffic Sources
Traffic Share By Country
- Chile100%
