AI chatbot for conversation, work, research, coding, and content creation.
SupportKeep
$15/moStarting price
0Popularity
About SupportKeep
SupportKeep automates buyer support for digital products by creating an AI-powered support widget that answers customer questions using only the seller’s own product documentation, FAQs, or help pages. The tool imports knowledge from public URLs, PDFs, text files, or manual notes, and organizes it by product version to ensure responses remain accurate and up-to-date. When the AI encounters an ambiguous or new question, it escalates the query to the seller for review and approval, allowing the knowledge base to grow over time. Customers interact with the support worker directly on the seller’s website without needing to create an account, while sellers maintain control by reviewing and approving escalated answers before they are added to the system. The platform is designed to reduce the manual support workload by handling routine inquiries, ensuring sellers can focus on more complex or high-priority issues. Citations to the source material are provided with every response, giving customers transparency and confidence in the answers they receive. SupportKeep supports multiple knowledge sources and can isolate information by product version to prevent outdated or irrelevant responses from being reused.
Key features
- Automatic product knowledge import from URLs, PDFs, or text files
- Embeddable AI support widget for websites
- Grounded answers with citations to product sources
- Version-specific knowledge isolation
- Escalation inbox for unanswered questions
- Self-service billing and plan upgrades
- Support for private manuals and compatibility rules
- Reusable approved answers for future queries
Use cases
- Automating first-line support for SaaS products
- Handling FAQs for digital downloads or courses
- Reducing manual ticket volume for software vendors
Pros
- Answers buyer questions using only approved product documentation
- Embeds support widget directly on the seller’s website
- Escalates only new or ambiguous questions to the seller
- Supports version-specific knowledge isolation
- No buyer account required for support access
Cons
- Limited to product documentation and approved sources
- Requires manual approval for escalated answers
- No open-web search capability
- Free tier limited to 30 buyer questions per month
Frequently asked questions about SupportKeep
What does SupportKeep do?
SupportKeep automates first-line buyer support for digital products by importing product documentation, FAQs, or help pages and embedding an AI support widget on the seller’s website. It answers buyer questions using only the provided product knowledge, with citations, and escalates genuinely new or ambiguous questions to the seller.
Who is SupportKeep designed for?
The tool is designed for creators and businesses selling digital products who want to reduce manual support workload by handling routine inquiries automatically while ensuring accuracy through grounded responses.
Do buyers need a SupportKeep account to use the support widget?
No, buyers interact with the support worker directly on the seller’s site without needing an account. They can ask questions via the embedded widget or a public fallback support page.
Can SupportKeep search the open web for answers?
No, SupportKeep does not search the open web. Buyer answers are constrained to the current product version, structured facts, and sources you have imported or approved.
What happens when SupportKeep does not know an answer?
SupportKeep informs the buyer that the answer is not documented, stores the question for the seller, and allows the seller to approve an answer once so it can be reused for future buyers.
Can SupportKeep learn from my website automatically?
Yes, you can paste a public product, documentation, or help URL, and SupportKeep will import the page plus relevant same-site support material to build grounded knowledge automatically.
