Real-time customer support with personalized service, accessible through a mobile app.
Conecto
$25Starting price
0Popularity
About Conecto
Conecto consolidates customer conversations into a single platform combining live chat, AI agents, shared inbox, tickets, CRM, knowledge base and analytics. The AI agent is trained on a company’s existing content such as help center articles and website pages, enabling it to answer routine questions 24/7 while handing off to human agents when needed. A voice agent allows visitors to speak aloud through the same chat widget, with answers drawn from the same knowledge base and routed into the shared inbox. Teams can collaborate on replies, track issues with tickets, measure performance with analytics, and guide agents with internal playbooks. The platform supports broadcasts, workflow automations, and routing rules to direct conversations to the right team members. It also includes a CRM for contact management and a knowledge base for self-service. Conecto is designed for growing support teams that want to automate responses without losing control over content or handoff quality.
Key features
- AI chatbot trained on your knowledge base
- Voice agent for spoken customer queries
- Shared inbox for team collaboration
- Tickets for issue tracking
- CRM for contact management
- Knowledge base for self-service
- Analytics and agent performance metrics
- Broadcasts and workflow automations
Use cases
- 24/7 automated customer support
- Team collaboration on shared inbox
- Self-service knowledge base
Pros
- AI agent trained only on approved company content
- Voice agent integrated into the same chat widget
- Shared inbox with team collaboration features
- Knowledge base and CRM included
- Analytics and agent performance tracking
Cons
- Lite plan branding removal requires paid upgrade
- Voice agent limited to supported browsers
- No explicit mention of mobile app
Frequently asked questions about Conecto
What is an AI support agent in Conecto?
An AI support agent in Conecto answers routine customer questions using business content that you approve. It operates within the same website chat and shared inbox as your team, allowing a human agent to take over the conversation when needed.
What sources does the AI agent use to answer customers?
The AI agent uses website pages, help articles, and documents that you select. Conecto answers from these sources and displays the source in the test console, enabling your team to verify answers before they reach customers.
What happens when a question requires a human agent?
When a question requires human assistance, the conversation is automatically transferred to the shared inbox with the customer profile and full conversation thread attached. Your team can continue without asking the customer to repeat information.
Can I test answers before the AI agent goes live?
Yes, Conecto includes a test console where you can ask real questions, review the AI's answers, check the sources used, and refine your content before publishing the agent.
Does Conecto include a shared inbox in addition to the AI support agent?
Yes, Conecto combines website conversations, AI replies, human replies, private notes, and customer context in a single shared inbox. Your team can assign conversations and continue from the full thread.
Can I use Conecto without the AI agent?
Yes, the free plan includes live chat, a shared inbox, customer profiles, conversation ratings, and analytics. Upgrading to the Lite plan adds the AI agent, bots, ticketing, routing, and additional features.
